October 6, 2016: Leveraging Service Management Beyond ITSM
SANTA CLARA: The Silicon Valley IT Service Management Forum (itSMF) San Francisco (SF) Bay Area Local Interest Group (LIG) kick off meeting was hosted on Thursday October 6 at Palo Alto Networks featuring a fantastic presentation by ITIL Expert, Brenda Iniguez.
What a great event with energetic attendance. Special thanks to our event videographer, Ambrus Kontra and to our photographer, Thomas Lam.
We have had requests to share the presentation and membership list. Brenda has sent the presentation and it will be shared soon. ITSMF policy does not allow sharing the membership lists, however we encourage networking with our members and invite your networking in our open itSMF SF Bay LIG LinkedIn Group to stay in touch and ask questions and engage with one another between meetings.
About this presentation: "Leveraging Service Management Beyond IT"
IT Departments have been re-organizing around IT Service Management (SM) tools and best practices for over a decade. Organizations are now using cloud technology to accelerate and extend those best practices to non-IT Lines of Business (LOB) to generate massive business value and re-position IT as a change enabler and efficiency supplier within the organization. What are these new SM roles and opportunities? What is your next move? Join Brenda for a provocative discussion to learn how YOU can be a player in these new Service Management discussions and innovative techniques being leveraged to expand the reach of Service Management beyond IT, already in Silicon Valley and large global companies, and quickly going mainstream!
Many lines of business, including HR, finance, facilities, legal, security operations and others, can benefit from this shared-services approach to service delivery, and ITIL Expert Brenda Iniguez will explain how IT SM leaders can leverage your internal service relationships to help move these LOB SM initiatives forward and make a difference.
Brenda Iniguez – ITIL Expert; Sr. Account Executive, Fruition Partners
Brenda Iniguez is ITIL Expert certified and a highly experienced IT practitioner with firsthand experience overseeing major IT projects and Service Management initiatives and leading high performance teams in Fortune 100 companies. She is seasoned in the Service Management disciplines and has spent major parts of her career using Service Management to deliver effective business results. Her management experience includes Solutions Services with Fruition Partners, Executive Consultant and Strategic Business Development with Pink Elephant, VP at Bank of America, Sr Director at Providian Financial, Service Management Strategy Director for FrontRange Solutions; she is currently a Sr. Account Executive with Fruition Partners.
She is active in several professional industry groups, including Board of Directors itSMF USA, Chairman Emeritus of the HDI-National Member Advisory Board, HDI One Association Board, Track Chair for Service Mgmt at HDI 2014, Track Chair for Industry Insights at HDI 2015, HDI Strategic Advisory Board, itSMF Board of the SF & AZ itSMF LIGs, and has served on the HDI, ITSM, HDP, PINK and itSMF National Conference Committees. Brenda is an active speaker at national Support Conferences and openly promotes the richness of the different generations in today’s workforce, and the effectiveness of Leveraging Service Management Beyond IT … Brenda is a lover of music and animals and is full of energy and passion!
NEXT: THURSDAY, NOVEMBER 3, 2016 AT 6:30 PM
itSMF SF Bay LIG - Knowledge Management for Service Innovation Knowledge is Power.
How can we leverage knowledge management, to produce service management advantage? IT Knowledge Management (KM) translates to improved customer service experience, empowered response and resolution times, increased time to market, and streamlined operational and service delivery costs.
This discussion will cover the approach to Knowledge Management, and how to leverage the "people, process, and technology" to foster innovation and collaboration on an effective KM program.
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
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If you would like
more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
or on this topic, please contact Dawn Khan.
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