Wednesday, November 30, 2016

Event: RSVP to join itSMF SF Bay Holiday Mixer Scheduled 12/15/16 6:30pm - 8:00 pm

Event: RSVP to join itSMF SF Bay Holiday Mixer Scheduled 12/15/16 6:30pm - 8:00 pm
IT Service Management Forum’s Holiday Mixer promises to be a fun light hearted networking opportunity to get to know one another better.   Please Register/RSVP today for attendance at our Thursday December 15 event to be held at Palo Alto Networks on Scott in Santa Clara, CA at 6:30pm



ITSM 1,2,3 Mixer is a fun and light hearted holiday IT Service Management Innovation Forum that promises a fun social forum to get to know one another and connect with other Silicon Valley professionals in a  brainstorm of ideas and opportunities to deliver an inspired IT Service Management Experience in 2017.

 RSVP and Register today at

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn C Khan.  

Saturday, November 19, 2016

HOW TO: Find ITSM Professionals for Jobs, or Find Jobs for ITSM Professionals

TIP:   Being a visible part of best practices networking is good for business, for our individual and corporate brand as well as positive professional development. How Leaders Create and Use Networkswas an interesting Harvard Business Review article that shared a 3-prong leadership development plan for influencing personal, operational and strategic excellence as part of their professional development plan.   

Savvy managers reach out to kindred spirits outside their organizations to contribute and multiply their knowledge; the information they glean, in more cases than not, becomes the “hook” for making internal connections.”



 IT Service Management Forum is the prime place for IT professionals to meet with people who share their interest in developing their professionals skills, and being part of discussions on professional, operational and strategic benefits to those  in our network.  If you are looking to find top talent, or find a company that is looking to hire top talent, it stands to reason you want to be where that discussion is occurring.  We share how to find top IT Service Management Jobs or how to find top IT Service Management Professionals through IT Service Management Forum.

A brand new itSMF Career Center, caters specifically to job seekers and employers in the service management community. IT Service Management Forum offers excellent networking opportunity for bringing together top employer companies and jobseekers.

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itSMF USA Member Employers Receive a 20% Off All Single Job Postings  itSMF USA member employers will always receive our 20% Members Only Discount on all job posting packages, it is simple to just use the code itSMF20 when purchasing posting credits. All Members and Non Members can purchase and POST A JOB, but non itSMF USA Members receive the best advantage and visibility of our global and local presence features. 
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itSMF USA Member Jobseeking professionals may search Job Postings itSMF USA member  job seekers may use the UPLOAD A RESUME feature to allow employers to find you, or FIND A JOB to help you find a job with our member employers.

CEO and Best Selling Author for Performance Based Hiring, Lou Adler shared in his article “Survey Reveals 85 of all jobs are filled via networking”!  So how to increase your influence and exposure to top jobs and top talent?  For local networking the Silicon Valley Local Interest Group of IT Service Management Forum is a great place to meet with professionals at leading Silicon Valley Employers who are looking to hire top IT Service Management Professionals. Here are 4 ways you can more be more effectively connected to Job Opportunities through the San Francisco Bay Area Local Interest group, which covers the entire Silicon Valley from San Francisco to San Jose, from Cupertino to the east bay, including Oakland, Walnut Creek and Pleasanton.

1.      Come to a local face to face meeting, and introduce yourself and what you are looking for, in our face to face meetings to meet the members that contribute to our local group networking. 

2.      Members of our LinkedIn Group may post or search IT Service Management San Francisco Bay Area LIG Jobs free in our LinkedIn Group.
3.      Posted jobs on the itSMF Career Center OR the itSMF SF BAY AREA LIG LinkedIn Jobs can be shared on our Facebook Profile as well.

Top Recruiter and Author, Kristen Fife, is a subject matter expert in Resume Construction, Career Management and Hiring issues, and has been quoted in the Wall Street Journal, ABCNews, as well as writing a weekly column for the Seattle Times.  In her article Today’s Job Hunt Tools  she shares key tips for job seekers for setting up a profile and using job search key words to attract leading companies.

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan.  


Sunday, November 6, 2016

Video: 11.03.2016 at 6:30 pm: Improved Service Management through sharing Knowledge

Zoom Video Conference Webinar: 11.03.2016 at 6:30 pm: Improved Service Management through sharing Knowledge

How can we leverage knowledge management, to produce service management advantage? IT Knowledge Management (KM) translates to improved customer service experience, empowered response and resolution times, increased time to market, and streamlined operational and service delivery costs. This discussion will cover the approach to Knowledge Management, and how to leverage the "people, process, and technology" to foster innovation and collaboration on an effective KM program. 


Webinar Presentation: 


Presented by:  Corde Wagner, ITIL Expert, IT Operations ITSM / ITIL Branch Chief,  DirectViz Solutions, Inc
  

Corde Wagner - ITIL Expert, IT Operations, ITSM, and ITIL Branch Chief, DirectViz Solutions, Inc   Corde Wagner is a retired US Army Sergeant Major with 10 years of results  oriented leadership in ITSM and ITIL Implementation and consulting and over 25 years of practitioner experience managing high performance IT Teams, services, operations and data center in major corporate consolidations, eCommerce, data center, government     service management, process maturity assessments, analysis  and continual service and process improvement.











SF BAY LOCAL INTEREST GROUP: Can your office host an in person meeting towards the first of December or February? 
  • Would you like to sponsor an in person meeting
  • Present or be on a panel discussion on a topic?  

Become A Member:  Since 1991, IT Service Management Forum International is the only independent, internationally recognized forum connecting IT Service Management professionals worldwide. ITSMF promotes ongoing development of IT Service Management (ITSM) best practices, standards and qualifications. 
  • over 6,000 companies (blue chip & public enterprises)
  • more than 60,000 members 
  • over 54 Country Chapters. 
Benefits of Membership: Learn how others solved the IT challenges you're facing and how to get the results you need.  Demonstrate your leadership and organizational skills and have fun by participating in the activities of a Local Interest Group near you.

·        Local Interest Groups (LIGs): participate in an engaging local community group of peers Membership in a LIG is free when you join itSMF USA and joining your LIG will bring you more than an opportunity to connect, learn and grow your professional skills!
·        Communities of Interest (CoIs): Your membership allows you to participate in or start a Community of Interest Group. These groups focus on specific ITSM initiatives or industry vertical applications. Some current CoIs include CobIT, Higher Ed, ISO/IEC 20000 Communities of Interests hold events, training and round-tables promoting learning and idea exchanges in our industry. You'll learn from experts and from one another.

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). 
 Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.


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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan.  


Saturday, November 5, 2016

VIDEO: ITSMF San Francisco Local Interest Group Introduction– Kalyan Balakrishnan

Announcing Silicon Valley:  IT Service Management Forum (itSMF) Serving entire San Francisco Bay Area 

SANTA CLARA, CA:  ITSMF is an international and national (USA) based chapter. On October 6, 2016,  President Kalyan Balakrishnan introduced the IT Service Management Forum, San Francisco Bay Area Local Interest group vision, aim and leadership.   
Our Local Interest Group restarted in August 2016 with our first event being held October 6, hosted at Palo Alto Networks.   We will record local events, connect with local members from the LIG, and talk to members about challenges, and showcase Bay Area member’s IT Service Management Best Practices. 



Silicon Valley: San Francisco Bay Area Local Interest Group (LIG) Leadership are: 




The San Francisco Bay Area serves the larger Silicon Valley, from San Francisco to the south Bay Area San Francisco to San Jose, from Palo Alto and Cupertino to the East Bay, including Fremont, Dublin,  and Pleasanton and surrounding areas.  


Join our new social media presence in all major online channels itSMF , FacebookLinkedin Group , Twitter ,  Youtube , Blogger 

We are focused on a connecting and showcasing the best of Silicon Valley innovation and IT Service Management Best Practices, People, Processes, and Tools.  We will do this through a mix of in person meetings and events, and virtual webinars.  We will showcase ITSMF Members through our new and popular YouTube channel, which will showcase best practices, member profiles, presentations, and networking events. We offer free networking for ITSMF and IT Professionals who are guests (not yet ITSMF) members, on our new LinkedIn Group and Facebook, for quality local networking between meetings.


SF BAY LOCAL INTEREST GROUP: Please reach out to us if you are interested in getting involved.  We are looking for speakers, experts, sponsors, vendors, ITSMF Professionals, and meeting/event locations around the entire Bay Area (North, South, East, and West.)



Become A Member:  Since 1991, IT Service Management Forum International is the only independent, internationally recognized forum connecting IT Service Management professionals worldwide. ITSMF promotes ongoing development of IT Service Management (ITSM) best practices, standards and qualifications. 



  • over 6,000 companies (blue chip & public enterprises)
  • more than 60,000 members 
  • over 54 Country Chapters. 
Benefits of Membership: Learn how others solved the IT challenges you're facing and how to get the results you need.  Demonstrate your leadership and organizational skills and have fun by participating in the activities of a Local Interest Group near you.
  • Local Interest Groups (LIGs): participate in an engaging local community group of peers Membership in a LIG is free when you join itSMF USA and joining your LIG will bring you more than an opportunity to connect, learn and grow your professional skills!
  • Communities of Interest (CoIs): Your membership allows you to participate in or start a Community of Interest Group. These groups focus on specific ITSM initiatives or industry vertical applications. Some current CoIs include CobIT, Higher Ed, ISO/IEC 20000 Communities of Interests hold events, trainings and roundtables promoting learning and idea exchanges in our industry. You'll learn from experts and from one another.

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.



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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan.  


Thursday, November 3, 2016

November 3, 2016 6:30pm PST Webinar: Improved Service Management through Sharing Knowledge

November 3, 2016 6:30pm PST Improved Service Management through Sharing Knowledge 


Free Webinar from the convenience of home, office pc, or Smart Phone
Zoom Conference Webinar  https://zoom.us/j/942340936

Knowledge is Power both in life and in provisioning of IT services.  From the IT Service Management (ITSM) point of view we must ask ourselves this question: how can we leverage the available information (aka: knowledge) to achieve service delivery efficiency? 

If used and applied correctly the ITSM Knowledge Management (KM) process can be a means of achieving improved customer service experience, empowered response and resolution times, and streamlined operational and service delivery.    This discussion will cover the high level approach to Knowledge Management, and some areas that may not be in the ITIL books that can help make the best use of the "people, process, and technology" for a more effective KM program.

 
Corde Wagner, ITIL Expert, IT Operations ITSM / ITIL Branch Chief,  DirectViz Solutions, Inc

Corde Wagner - ITIL Expert, IT Operations, ITSM, and ITIL Branch Chief, DirectViz Solutions, Inc   

Corde Wagner is a retired US Army Sergeant Major with 10 years of results  oriented leadership in ITSM and ITIL Implementation and consulting and over 25 years of practitioner experience managing high performance IT Teams, services, operations and data center in major corporate consolidations, eCommerce, data center, government  service management, process maturity assessments, analysis  and continual service and process improvement.



itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan.  



Video: Panel Discussion on Leveraging Service Management Beyond IT

Thursday 10/06/2016 ITSMF SF Bay LIG Kick off At Palo Alto Networks

Thursday 10/06/2016 ITSMF SF Bay LIG Kick off At Palo Alto Networks \

OCTOBER 06, 2016: A group shot of the kick off for IT Service Management Forum Group held at Palo Alto Network's in Santa Clara. ITSMF SF BAY LIG. President  Kalyan Balakrishnan introduced the chapter event which was well attended with more than 16 bay area IT Companies represented!
SPEAKERS PANEL: ITSMF SF BAY LIG Secretary Ivan Erdos moderated an excellent 4 member panel with Fruition Partners, Hadoop Engineering, Oracle, and Palo Alto Networks. Thanks to our panelists Steve JanuarioPradeep SinghRavi Pathak, and Will Dailey.
Speakers Panel Video:





NEXT UP: Knowledge Management November 3 at 6:30 pm. 
Zoom Conference: https://zoom.us/j/942340936
Join LinkedIn Group at https://www.linkedin.com/groups/7064063 


itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan.  

Video: Leveraging Service Management Beyond ITSM


October 6, 2016: Leveraging Service Management Beyond ITSM 


SANTA CLARA:   The Silicon Valley IT Service Management Forum (itSMF) San Francisco (SF) Bay Area Local Interest Group (LIG) kick off meeting was hosted on Thursday October 6 at Palo Alto Networks featuring a fantastic presentation by ITIL Expert, Brenda Iniguez.

What a great event with energetic attendance.  Special thanks to our event videographer,  Ambrus Kontra and to our photographer, Thomas Lam.  

We have had requests to share the presentation and membership list.  Brenda has sent the presentation and it will be shared soon.  ITSMF policy does not allow sharing the membership lists, however we encourage networking with our members and invite your networking in our open itSMF SF Bay LIG LinkedIn Group to stay in touch and ask questions and engage with one another between meetings.

 

About this presentation:  "Leveraging Service Management Beyond IT" 

IT Departments have been re-organizing around IT Service Management (SM) tools and best practices for over a decade. Organizations are now using cloud technology to accelerate and extend those best practices to non-IT Lines of Business (LOB) to generate massive business value and re-position IT as a change enabler and efficiency supplier within the organization.   What are these new SM roles and opportunities?  What is your next move?  Join Brenda for a provocative discussion to learn how YOU can be a player in these new Service Management discussions and innovative techniques being leveraged to expand the reach of Service Management beyond IT, already in Silicon Valley and large global companies, and quickly going mainstream!  

Many lines of business, including HR, finance, facilities, legal, security operations and others, can benefit from this shared-services approach to service delivery, and ITIL Expert Brenda Iniguez will explain how IT SM leaders can leverage your internal service relationships to help move these LOB SM initiatives forward and make a difference.

Brenda Iniguez – ITIL Expert; Sr. Account Executive, Fruition Partners
Brenda Iniguez is ITIL Expert certified and a highly experienced IT practitioner with firsthand experience overseeing major IT projects and Service Management initiatives and leading high performance teams in Fortune 100 companies.   She is seasoned in the Service Management disciplines and has spent major parts of her career using Service Management to deliver effective business results.   Her management experience includes Solutions Services with Fruition Partners, Executive Consultant and Strategic Business Development with Pink Elephant, VP at Bank of America, Sr Director at Providian Financial, Service Management Strategy Director for FrontRange Solutions; she is currently a Sr. Account Executive with Fruition Partners.    

She is active in several professional industry groups, including Board of Directors itSMF USA, Chairman Emeritus of the HDI-National Member Advisory Board, HDI One Association Board, Track Chair for Service Mgmt at HDI 2014, Track Chair for Industry Insights at HDI 2015, HDI Strategic Advisory Board, itSMF Board of the SF & AZ itSMF LIGs, and has served on the HDI, ITSM, HDP, PINK and itSMF National Conference Committees.  Brenda is an active speaker at national Support Conferences and openly promotes the richness of the different generations in today’s workforce, and the effectiveness of Leveraging Service Management Beyond IT … Brenda is a lover of music and animals and is full of energy and passion!



NEXT: THURSDAY,  NOVEMBER 3, 2016 AT 6:30 PM
itSMF SF Bay LIG - Knowledge Management for Service Innovation Knowledge is Power. 
How can we leverage knowledge management, to produce service management advantage?  IT Knowledge Management (KM) translates to improved customer service experience, empowered response and resolution times, increased time to market, and streamlined operational and service delivery costs.   

This discussion will cover the approach to Knowledge Management, and how to leverage the "people, process, and technology" to foster innovation and collaboration on an effective KM program.


itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan

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