November 3, 2016 6:30pm PST Improved Service Management through Sharing Knowledge
Free Webinar from the convenience of home, office pc, or Smart Phone
Knowledge is Power both in life and in provisioning of IT services. From the IT Service Management (ITSM) point of view we must ask ourselves this question: how can we leverage the available information (aka: knowledge) to achieve service delivery efficiency?
If used and applied correctly the ITSM Knowledge Management (KM) process can be a means of achieving improved customer service experience, empowered response and resolution times, and streamlined operational and service delivery. This discussion will cover the high level approach to Knowledge Management, and some areas that may not be in the ITIL books that can help make the best use of the "people, process, and technology" for a more effective KM program.
Corde Wagner, ITIL Expert, IT Operations ITSM / ITIL Branch Chief, DirectViz Solutions, Inc
Corde Wagner - ITIL Expert, IT Operations, ITSM, and ITIL Branch Chief, DirectViz Solutions, Inc
Corde Wagner is a retired US Army Sergeant Major with 10 years of results oriented leadership in ITSM and ITIL Implementation and consulting and over 25 years of practitioner experience managing high performance IT Teams, services, operations and data center in major corporate consolidations, eCommerce, data center, government service management, process maturity assessments, analysis and continual service and process improvement.
itSMF San Francisco Bay LIG is the Local Interest Group
(LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation
and provide local IT professionals a forum to network, collaborate, share best
practices, and ITSM knowledge.
# # #
If you would like
more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
or on this topic, please contact Dawn Khan.
No comments:
Post a Comment