Zoom Video Conference Webinar: 11.03.2016 at 6:30 pm: Improved Service Management through sharing Knowledge
How can we leverage knowledge management, to produce service management advantage? IT Knowledge Management (KM) translates to improved customer service experience, empowered response and resolution times, increased time to market, and streamlined operational and service delivery costs. This discussion will cover the approach to Knowledge Management, and how to leverage the "people, process, and technology" to foster innovation and collaboration on an effective KM program.
Webinar Presentation:
Presented by: Corde Wagner, ITIL Expert, IT Operations ITSM / ITIL Branch Chief, DirectViz Solutions, Inc
Corde Wagner - ITIL Expert, IT Operations, ITSM, and ITIL Branch Chief, DirectViz Solutions, Inc Corde Wagner is a retired US Army Sergeant Major with 10 years of results oriented leadership in ITSM and ITIL Implementation and consulting and over 25 years of practitioner experience managing high performance IT Teams, services, operations and data center in major corporate consolidations, eCommerce, data center, government service management, process maturity assessments, analysis and continual service and process improvement.
SF BAY LOCAL INTEREST GROUP: Can your office host an in person meeting towards the first of December or February?
- Would you like to sponsor an in person meeting
- Present or be on a panel discussion on a topic?
Become A Member: Since 1991, IT Service Management Forum International is the only independent, internationally recognized forum connecting IT Service Management professionals worldwide. ITSMF promotes ongoing development of IT Service Management (ITSM) best practices, standards and qualifications.
- over 6,000 companies (blue chip & public enterprises)
- more than 60,000 members
- over 54 Country Chapters.
Benefits of Membership: Learn how others solved the IT challenges you're facing and how to get the results you need. Demonstrate your leadership and organizational skills and have fun by participating in the activities of a Local Interest Group near you.
· Local Interest Groups (LIGs): participate in an engaging local community group of peers Membership in a LIG is free when you join itSMF USA and joining your LIG will bring you more than an opportunity to connect, learn and grow your professional skills!
· Communities of Interest (CoIs): Your membership allows you to participate in or start a Community of Interest Group. These groups focus on specific ITSM initiatives or industry vertical applications. Some current CoIs include CobIT, Higher Ed, ISO/IEC 20000 Communities of Interests hold events, training and round-tables promoting learning and idea exchanges in our industry. You'll learn from experts and from one another.
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn Khan.
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