Free
Webinar : 01/12/2017 from 6:30 pm – 8:00 pm PST:
IT
Service Management Forum itSMF SFO Measuring Process Maturity
Ivan Erdos, Process Architect
George Grenville, Process Specialist
A measured process maturity model helps align organizations, with what needs to be improved and how improvement is achieved. A journey in the development and usage of the method of a Maturity Model, highlighting practical learnings and potentials.
Kaiser Permanente
created KMMI, the maturity assessment method was developed to assess maturity
of processes regardless of their specific capabilities but measuring their
compliance to the corporate policies and standards.
- Video of the presentation is included.
- Notes are available for view at (LINK)
NEXT CALL: Wednesday
February 1, at 1:00 – 2:30
Approaching Configuration Management: Getting started
with ITSM Best Practices with Service Configuration Management, and Business Service Mapping.
- What do you do to deliver maturity from Getting Started to regular review in your Service Configuration Asset Management Initiatives?
- What challenges did you overcome in setting up your CMDB? How to approach Business Service Mapping?
If you have examples to share on how
you got started, share them in advance, or bring them to the chat. Lets talk best practices with your host Dawn Khan
itSMF SFO LIG Zoom meeting. https://zoom.us/j/838922124
This weeks Topic Config for IT Service Management
Time: Feb 1, 2017 1:00 PM Pacific Time (US and Canada)
iPhone one-tap (US Toll): +16465588656,838922124# or +14086380968,838922124#
Or Telephone +1 646 558 8656 or +1 408 638 0968
Meeting ID: 838 922 124
itSMF San Francisco Bay LIG is the Local Interest Group
(LIG) of the Information Technology Service Management Forum (itSMF USA).
Our purpose is to showcase the best of Silicon
Valley innovation and provide local IT professionals a forum to network,
collaborate, share best practices, and ITSM knowledge.
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If you
would like more information about ITSMF San Francisco (Silicon Valley) LIG,
email sfo@itsmfusa.org or on this topic, please contact Dawn
Khan
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