itSMF SFO LIG's Webinar/Online Meeting : Measuring Process Maturity
Time: Jan 12,
2017 6:30 PM (GMT-8:00) Pacific Time (US and Canada)
Zoom Online Conference: https://zoom.us/j/711106591
iPhone one-tap: +14086380968,711106591# or +16465588656,711106591#
Or by Telephone Dial: +1 408 638
0968 or +1
646 558 8656
Meeting ID: 711 106 591
Online Webinar Attendance is FREE for ITSM Members and
guests A measured process maturity model helps align organizations,
with what needs to be improved and how improvement is achieved. A journey
in the development and usage of the method of a Maturity Model, highlighting practical learnings and potentials.
Join for free from where you are.
Ivan Erdos, Process Architect and George Grenville, Process Specialist
from Kaiser Permanente will share
how they developed, deployed and improved a general (non-process specific)
organizational maturity assessment in Kaiser Permanente IT (KP IT), and beyond to Enterprise Shared
Services.
 |
• Transformed a KP IT's 5-year old internal
standard for measuring organizational maturity to extend its use and value
beyond IT processes.
• During the years, it has been proven, the
method is an important tool to compare processes in six different dimensions,
providing a good basis for continual process improvement from an
organizational maturity standpoint.
|
George Grenville |
•
KMMI the maturity assessment method was
developed to assess maturity of processes regardless of their specific
capabilities but measuring their compliance to the corporate policies and
standards.
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itSMF San Francisco Bay LIG is the Local Interest Group
(LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation
and provide local IT professionals a forum to network, collaborate, share best
practices, and ITSM knowledge.
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If you would like more information
about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn Khan.
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