itSMF SFO LIG's Friday Chats

FEBRUARY is Business Service Mapping and Configuration Management  Month. 

Time: WEDNESDAY CALL HAS BEEN MOVED TO FRIDAY BASED UPON MEMBER PREFERENCE. Wednesday February 15 call is now going to be held on Friday February 17. 

itSMF SFO LIG Zoom meeting: https://zoom.us/j/874329968

Or iPhone one-tap (US Toll):  +16465588656,874329968# or +14086380968,874329968#

Or Telephone:
    Dial: +1 646 558 8656 (US Toll) or +1 408 638 0968 (US Toll)
    Meeting ID: 874 329 968

Online Webinar Attendance is FREE for ITSM Members and guests   In the month of February we will explore the approach, values and best practices for setting up a Business Service Mapping that empowers IT Service Management in visualizing the relationships of Business Services to Configuration Items to solve problems, deliver service, and enable agile innovation.  

How did your organization get started, what are your successes?  What are your challenges? How did you deal with: 

• Executive commitment and support
• Clear Scope and charter with Easy Wins of High Value
• Do you have sample templates work plans to share for standard profiling kick off?
• How did you get your assets under control?  When did you know they were managed?
• How did you manage initial business service mapping and adoption? 
• What did you learn that surprised you and added uncommon value to itSM Process?
• What policies allowed you to embrace adoption, and then improve value? 
• What did you look for in configuration management discipline before automating? 
• What did you learn during in business mapping and data population? 
• How did you ensure accuracy upon inception was maintainable over time. 
• How did you overcome "resistance" to using federated data from ONE good Business Profile to explore relationships of CIs- Business Services, Processes, Applications, Components, Infrastructure over a half a dozen reports and spreadseheets?  

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan. 

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