SANTA CLARA, CA 12/15/2016:
Here is the video of our December Holiday Mixer held at Palo Alto
Networks. It was a very very rainy night
in Silicon Valley with flooding and traffic around. Amazing though for those of us able to come
together- over a dozen companies were represented with a very nice mix of ITSM
Practitioners and Business Leaders, Developers, Managers, Directors, a few
scrum Masters, some incredible Process Subject Matter Experts.
Attended by over 16 San Francisco Bay Area IT Service Management Enterprises with some welcome visits from IT Service
Management Forum Los Angeles Chapter for this event! Meeting had a great cross section of IT Service Management Professionals with experience from the following (just to name a few):
- Kaiser Permanente,
- Palo Alto Networks,
- Cisco,
- Electronic Arts,
- Stanford Healthcare,
- DirectViz Solutions,
- ServiceNow,
- Cherwell Software,
- Kloves
Ideas shared were
highly compelling, and the 1,2,3 Innovate Workshop Agile Format encouraged participation, where each thought seemed to build towards a solid list of key
solutions that with potential to deliver an even more inspired service
experience. Executives and Subject Matter Experts shared challenges, and some
of the amazing solutions they are developing to improve the way service is
delivered, perceived, and valued. Some
are working in partnership with business units to share the IT Solution
packaging in new and innovative ways.
Most compelling
quote became the centering theme for “How to REALLY represent Inspired Customer
Service” came from Stephen Carn, Director, Enterprise
Computing and Operations
at Varian Medical Systems who said,
“Customers needs fit a few key aspects with providing a service:
- Value for Time & Money;
- Quality; Consistency ;
- Reliability ;
- Speed ;
- Productivity;
- Scalability;
HOW are the outcomes of those things we plan to do, going to increase our ability to respond to our customers needs?”
- Resiliency.
Our thanks to the following:
- Videography, Editing, and Photography by Ambrus Kontra
- Agile workshop facilitation by Donald Apy
- Event coordination of Taufiqul (Rasel) Khan
Video of the brainstorming follows. Slide deck with notes will be shared soon.
NEXT EVENT: FREE WEBINAR: ITSMF January 12 2017 Measuring
Process Maturity
Ivan Erdos, Process Architect
and George Grenville,
Process Specialist from Kaiser Permanente will share how they developed,
deployed and improved a general (non-process specific) organizational maturity
assessment in KP IT, and beyond to Enterprise Shared Services.
itSMF San Francisco Bay LIG is the Local Interest Group
(LIG) of the Information Technology Service Management Forum (itSMF USA).
Our purpose is to showcase the best of Silicon
Valley innovation and provide local IT professionals a forum to network,
collaborate, share best practices, and ITSM knowledge.
#
# #
If you
would like more information about ITSMF San Francisco (Silicon Valley) LIG,
email sfo@itsmfusa.org or on this topic, please contact Dawn Khan
No comments:
Post a Comment