Service Management Leadership Strategy : Get Outta The Box & Create Customer Experience was held on Thursday December 13, 2018. Following are the notes in this summary deck representing the best of the November and December Innovation Ideation Workshops.
WHATS NEXT?
Mark your Calendars!!
- NEW: Manic Monday Brown Bag Lunch: January 7, 2019 12:30-1:00 pm. Webinar: Challenges Brainstorming from our Innovation Ideation Events. Been there done that, delivered a great solution!! Come share and super charge your week with positive service management energy.
- Thursday, January 10, 2019: 6:00 -8:00 pm BMC Campus, Santa Clara, CA. Cognitive Service Management Best Practices.
- Friday Chat: January 25, 2019: 1:00 – 2:00 pm Webinar: Techniques for Effective Service Management – Continuous Improvement, Communications and Engagement.
- Friday Chat: February 22, 2019: 1:00-2:00 pm Webinar: Getting More Value from Service Management and Ticket Handling. Energizing the Employee Experience with virtual workplace assistance. Focus on Success Enablement and Productivity.
- Thursday March 7 , 2019: 6:00 -8:00 pm Symantec, Mountain View, CA Service Delivery Advancements: Challenging “How Its Always Been Done, to Deliver Better!” Service implication of Natural Language Processing, Expressive, Chat-bot, Slack. Do we still need self service portal?
Host Sites: We are seeking host sites or sponsored lunch opportunities to create networking events that highlight the best of Silicon Valley Service Management Business-- from San Francisco to San Jose, from Cupertino to Pleasanton with capacity for 20 or more, with Video Conferencing Capabilities. Regular events are held Thursdays from 6-8 pm. Special events as announced. Email sfo@itsmfusa.org
About itSMF USA
With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
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For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
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