itSMF San Francisco : SANTA CLARA.CA: January 10, 2019, 6 pm. itSMF SF BAY Cognitive Service Management Register Now before 01/07 to ensure seating!

Join the San Francisco Bay LIG first in person event of the year!


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Cognitive Service Management

January 10, 2019

6:00 - 8:00 PM

RSVP to attend: itSMF Members FREE. Nonmembers $5.

As AI and automation become foundational to service management, IT organizations must evolve to meet new expectations for service delivery. The next stage of the service management journey embraces and integrates cognitive technologies to create a new intelligent enterprise with BMC Helix. Intelligent omni channel customer experiences, Transform Service Management Agent Experience with Cognitive IT, Accelerate innovation through intelligent applications

Every industry is going through a major transformation where they are under competitive pressure to provide service across multi-cloud, multi-device (IoT) and multi-channel environments at the highest efficiency, speed, and lowest cost. Service Management as a category is being disrupted by technologies like AI/ML, Chatbots and virtual agents to help businesses manage these increasingly complex landscapes. Learn how BMC is helping business leaders solve real business challenges who by applying cognitive technologies get a competitive edge in the market.

Host: Peter Adams, Senior Director of Product Management, BMC. itSMF RSVP Link Internal Employees BMC (RSVP Link)

Speaker: Pradeep Kumar, Principal Product Manager, BMC

Pradeep Kumar is an accomplished SaaS/Cloud product manager with over 20 years end-to-end experience in building, launching, and, implementing category leader enterprise applications. Pradeep is presently leading the charge of developing next generation, cloud based, AI driven transformational service management for multi-cloud enterprise and beyond. Pradeep has a special interest in cognitive service management, multi-cloud, and, DevOps for driving exceptional service for the enterprise.

Agenda

6:00 – 6:10 itSMF LIG Announcements & Welcome: Less than 2-minute Member and Key Guest Introductions. Board Announcements

6:10 – 6:30 Presenter: Overview of the Definition of Cognitive Service Management and it’s implication on People, Process, and Tools. What are the Near Term Future Benefits and Misconceptions of Cognitive Service Management?

6:30 – 6:45 Explore Tools Trends, Use Cases, and what they deliver.

6:45 – 7:15 Explore Process Best Practices for how to structure an approach to Cognitive Service Management Project and what processes need to be sorted out for service management success.

7:15 – 7:50 Explore People Benefits and Impacts: How do you go from zero AI to Hero in helping teams to embrace Cognitive Service Management? How do you help those who are threatened AI is a jobs killer, to see how Cognitive Service Management enhances, not threatens roles?

7:50 – 8:00 Closing Notes. Next Meetings Adjournment

For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org