Local Interest Group of Service Management Forum (itSMF USA). We showcase the best of Silicon Valley innovation with Service Management professionals forum to network, collaborate, share best practices, and knowledge.
Take Charge of Your Career
Attract Top Talent
Enhance Professional Skills
Advance Service Management Solutions
Collaborate and Innovate on People, Process and Tools Maturity
Contribute to thought leadership and innovation ideas.
+ 60,000 members in 50+ countries Service Management best practices not-for-profit organization which promotes Service Management through a powerful network of industry professionals, white papers, webinars, podcasts, conferences that creates an opportunity for individuals and organizations to connect, innovate/learn & associate/grow.
iTSMF San Francisco Bay Area Local Interest Group (LIG) Presents:
Service Management Leadership Strategy : Get Outta The Box & Create Customer Experience was held on Thursday December 13, 2018. Following are the notes in this summary deck representing the best of the November and December Innovation Ideation Workshops.
WHATS NEXT?
Mark your Calendars!!
NEW: Manic
Monday BrownBagLunch: January 7, 2019 12:30-1:00 pm. Webinar: Challenges
Brainstorming from our Innovation Ideation Events. Been there done that, delivered a great
solution!! Come share and super charge your week with positive service
management energy.
Thursday,
January 10, 2019: 6:00 -8:00 pm BMC Campus,SantaClara,CA.Cognitive Service
Management Best Practices.
Friday
Chat: January 25, 2019: 1:00 – 2:00 pm Webinar:Techniques for
Effective Service Management – Continuous Improvement, Communications and
Engagement.
Friday Chat:
February 22, 2019: 1:00-2:00 pm Webinar:Getting More Value from Service Management and Ticket Handling. EnergizingtheEmployeeExperiencewith virtual
workplace assistance. Focus on Success
Enablement and Productivity.
Thursday March
7 , 2019: 6:00 -8:00 pm Symantec, Mountain View, CAService
Delivery Advancements: Challenging “How Its Always Been Done, to Deliver
Better!” Service
implication of Natural Language
Processing, Expressive, Chat-bot, Slack. Do we still need
self service portal?
Host Sites: We are seeking host sites or sponsored lunch opportunities to create networking events that highlight the best of Silicon Valley Service Management Business-- from San Francisco to San Jose, from Cupertino to Pleasanton with capacity for 20 or more, with Video Conferencing Capabilities. Regular events are held Thursdays from 6-8 pm. Special events as announced.Email sfo@itsmfusa.org
About itSMF USA
With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
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For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
Facilitator Introduction of Leadership Trends and Challenges
Explore what the "stuck in a box" feeling is, and Warm up Think Tank Strategy for thinking outside the box!!
Share Innovate 123 Workshop Key Thoughts
Brainstorm Ideation Strategies for Leading Change, and breaking out of the boxes and barriers in the coming year
Closing Notes and Next Meetings
Ideas for Leading Innovation and Change out of the Status Quo: where the opportunity is !!
Revitalize the Organization
Articulate the case for change in a balance of global impact, with simplified vision
Energizing vision, while managing demand and compliance
Recognizing values of Digital Business Transformation balanced with humanized Customer Experience.
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
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For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
EDUCATE: Can't attend? Here is the itSMF Leadership Info- graphic of trends
Our most popular meeting -- the 1,2,3 Ideation Innovation Workshop. Member driven discussion on what Silicon Valley Leaders are exploring to accelerate growth. This power packed, online member driven event is sure to inspire innovation, accelerate growth, and create ideas that supercharge Service Management Customer experience.
Service Management Leadership Top 10 Focus List InfoGraphic:
Host Sites: We are seeking host sites or sponsored lunch opportunities to create networking events that highlight the best of Silicon Valley Service Management Business with capacity for 20 or more, with Video Conferencing Capabilities. Regular events are held Thursdays from 6-8 pm. Special events as announced. Email sfo@itsmfusa.org
About itSMF USA
With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
# # #
For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
November 29, 2018: 1,2,3 Innovation Ideation for Superstar Service Management Webinar brings together Silicon Valleys thought leaders for a night of Service Management Excellence Capabilities and Priorities Discussion Our most popular meeting -- the 1,2,3 Ideation Innovation Workshop. Member driven discussion on what Silicon Valley Leaders are exploring to accelerate growth.This power packed, online member driven event is sure to inspire innovation, accelerate growth, and create ideas that supercharge Service Management Customer experience.
This webinar is a workshop oriented format that will brainstorm challenges, opportunities and how Silicon Valleys Powerful Thought Leaders are approaching innovation, service excellence and maintaining relevance.
This meeting is our most popular because of the value it produces for all attendees. Attendance is free for itSMF Members and Guests, however conference bridge seats may be limited so attendance requires advanced Registration. RSVP today to secure your ticket to an informative, engaging view into what Silicon Valley Service Management Leaders see as key to their Service Management Leadership Strategies!
Top 10 Trends in Service Leadership
San Francisco Bay Area Leaders keep a fixed eye on evolving and keeping pace
with the people, process, product, and tools that drive business.San Francisco Bay Area itSMF (IT Service
Management Forum) showcases the best of
innovations and Silicon Valley Service Management Business.We represent Service Management Best
Practices, and host networking and community best practices discussions
representing the whole of Silicon Valley, which consists of North Bay (San
Francisco) to South Bay (Cupertino, Santa Clara, Sunnyvale, San Jose), Central Bay
(Palo Alto, Menlo Park, Mountain View), to East Bay (Fremont, Oakland,
Pleasanton, San Ramon).
What are your priorities and
challenges for the next year?We are
constantly talking to Service Management Innovators, Strategists, and thought
leaders.Here is what we are hearing as
the Top of Mind Trends in Service Leadership.
Deliver amazing user experience with increasing
value to our clients and relationships
Refine Internal growth, improved marketing
communications, and transparent engagement.
Drive Revenue and improve existing Product with
advanced Service Management Capabilities.
Understand Industrial Advancements and emerging
Customer Needs, with strategic Partnerships.
Increase our Community and Industry Impact.
Increase Security, Efficiency, Automation and Process
Integration that secures Consumer Value.
Technology changes rapidly, lead thought,
implementation, and focused on technology adoption.
Reduce Operational Costs with Artificial
intelligence, Fraud Prevention, and Machine Learning.
Prepare for upcoming Service Management Solutions
and Technical Sector enabling Changes.
Enable Agile Quality with Smarter Business and
Faster Data Driven Decision Making.
itSMF San Francisco's new Board of Directors are preparing events and member advisories to celebrate the best of IT Service Management and introduce compelling leaders in our industry.
VIP Event Sponsorship Proposalsare offered for Businesses to sponsor this, or other upcoming events. Sponsor Proposals or this or upcoming meetings are based upon target attendance, and allows our Business Sponsors a place in the program marketing package, a 3-5 minute pitch, and some other benefits.
Email sfo@itsmfusa.org. Sponsorship Proposals include your company’s short best practices oriented PowerPoint Deck for a 3-5 minute event pitch. Current itSMF Members or Panelists may request a YouTube Introductory Member Interview Video on ITSM topics on our Social Media channel.
Sponsorship Opportunities: Become a VIP Sponsor for this or other special events costs and
number of sponsors is set for each event in our Sponsorship
Guide.The Board will review all entries and award
the best sponsorship for this event, the awarded Sponsor(s), will then receive
an invoice, that once paid, will gain admission to our event membership as
sponsor. To be considered for this or future meetings, Email sfo@itsmfusa.org. Sponsorship Proposals include your company’s short best practices
oriented PowerPoint Deck for a 3-5
minute event pitch. Current itSMF
Members or Panelists may request a YouTube Introductory Member Interview Video
on ITSM topics on our Social Media channel.
Sponsorship Proposals may include
all attendee giveaways at a table at the event or for online events a “virtual
Drop Box” for all attendees who self-register to receive giveaways or you may
give away door prizes.Online Meetings attendees
must include shipping address, and Sponsor will send prize by mail, or drop by
your office. Second and Third place
entries are granted sponsorship options for future events. Email your proposed sponsorship presentation and include any list any type of giveaways at the event. Sponsorship advertising costs are sent by invoice prior to the event and are based upon meeting size or type.
Previous 1,2,3 Innovation Event Video Host Sites: We are seeking host sites or sponsored
lunch opportunities to create networking events that highlight the best of
Silicon Valley Service Management Business-- from San Francisco to San Jose,
from Cupertino to Pleasanton with capacity for 20 or more, with Video
Conferencing Capabilities. Regular events are held Thursdays from 6-8 pm.
Special events as announced.Email sfo@itsmfusa.org
About itSMF USA
With over 60,000 members in 50+ countries, itSMF
is internationally recognized as the professional organization supporting the
on-going development and promotion of Service Management best practices,
standards and qualifications. A not-for-profit organization, itSMF promotes IT Service
Management (ITSM) best practices, standards and qualifications in the United
States through a powerful network of industry professionals, white papers,
webinars, podcasts, conferences and other resources creates an opportunity for
individuals and organizations to connect, learn and grow. For more information,
visit http://www.itsmfusa.org/
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay
LIG is the Local Interest Group (LIG) of the Information Technology Service
Management Forum (itSMF USA). Our purpose is to showcase the
best of Silicon Valley innovation and provide local IT professionals a forum to
network, collaborate, share best practices, and ITSM knowledge.
# # #
For more information about itSMF San Francisco (Silicon Valley)
LIG, email sfo@itsmfusa.org
itSMF San Francisco Bay Area is proud to announce appointment of it’s board
SAN FRANCISCO, CA (SEPTEMBER 21, 2018) – itSMF San Francisco Bay Area Local Interest Group is proud to announce the board 2018-2019 board members and formation of Community Advisory Groups to enhance and celebrate service management excellence and deliver value for our local members
itSMF San Francisco Bay Area Board of Directors new appointments effective immediately.
Dawn Christine Khan – President
Hardeep Singh- President Elect
Kalyan Balakrishnan- Secretary
itSMF San Francisco Bay Area Advisory Groups
itSMF San Francisco Bay Area LIG plans formation of community member advisory boards whose aim to showcase Silicon Valley Innovation, lead best practices for current service management, and enhance our industry Service Management Capabilities, Create Insider Career Excellence Solutions.
We are seeking itSMF current members and planning outreach into Service Management Businesses, Training Centers and local universities and junior colleges for producing agile community of excellence internship projects. For $19 Membership itSMF student members gain experience and involvement in itSMF San Francisco Bay area Community encourages fresh ideas and experience while embedded in the Service Management professional community that offers rich intern experience and leads that build an amazing network!
About itSMF USA
With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visithttp://www.itsmfusa.org/
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
For more information about ITSMF San Francisco (Silicon Valley) LIG, emailsfo@itsmfusa.org.
