Service Management Leadership Strategy : Get Outta The Box & Create Customer Experience
Innovation Ideation Workshop: Produces the Vision for “getting outta the box and into Service Management Excellence”
Location: Zoom Conference Number by RSVP on itSMF starting Tuesday 12/4/2018.
EVENT IS FREE OF COST: By registration for Current Members and Guest Attendees Worldwide
Date: Thursday December 13 , 2018
Time: 6:00pm – 8:00pm PST
Agenda:
- itSMF LIG Announcements and Welcome
- Facilitator Introduction of Leadership Trends and Challenges
- Explore what the "stuck in a box" feeling is, and Warm up Think Tank Strategy for thinking outside the box!!
- Share Innovate 123 Workshop Key Thoughts
- Brainstorm Ideation Strategies for Leading Change, and breaking out of the boxes and barriers in the coming year
- Closing Notes and Next Meetings
Ideas for Leading Innovation and Change out of the Status Quo: where the opportunity is !!
- Revitalize the Organization
- Articulate the case for change in a balance of global impact, with simplified vision
- Energizing vision, while managing demand and compliance
- Recognizing values of Digital Business Transformation balanced with humanized Customer Experience.
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
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For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
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