Thursday, December 27, 2018

Next Up: Mark Your Calendars for An Exciting 2019 of Service Management Excellence!!

itSMF San Francisco Bay Area Local Interest Group planned a series of events to ring in 2019 and our Service Management Connected Community.   

Most Recent Events: 

Next Events:


  • Monday January 7 from 12:30 - 1:00 pm.  Monday Chat 
  • Thursday January 10 from 6:00 - 8:00 pm  Cognitive Service Management BMC Santa Clara, CA. 
  • Friday January 11 from 1:00 - 2:00 Friday Chat
  • Friday January 25 from 1:00 - 2:00 Friday Chat
  • Monday February 4 from 12:30-1:00 Monday Chat
 


Local Networking  
Free for current Members and a nominal meeting fee based upon the event, and usually less than the cost of a cup of coffee check the Silicon Valley Local Chapter page at itSMFUSA- San Francisco Bay Area Local Interest Group page.  

Invite others to join for ongoing networking, or when visiting the bay area on business.  Also feel free to attend local interest groups in other areas within the United States as well. 

THURSDAY JANUARY 10, 2019 6-8 PM BMC Campus in Santa Clara CA. 


Cognitive Service Management How BMC is Bringing the intelligent enterprise to life  As AI and automation become foundational to service management, IT must evolve to meet new expectations for service delivery. The service management journey embraces and integrates cognitive technologies creating a new intelligent enterprise, Intelligent customer experiences, 


Webinars 
Free and open attendance by anyone worldwide. Forward the invitation to join your itSMF San Francisco Bay Area LinkedIn Community for advanced notice and participate in these power packed discussions with Service Management Leaders World Wide.  Invite partners and team members that visit the Bay Area Often, to join the group, to attend webinars, and maybe drop in a local chapter meeting in progress too! 

HAPPY 2019!!   First Monday of the Month SHORT SHOT Brown Bags  Attend from your office, focus is free sharing: Webinar: Discuss how you will tackle the Challenges of Innovation with all the other stuff you are juggling? Its a quick test call and new format... Come share and super charge your year, and return to work week with positive service management energy. 
  • What do you want to talk about? 
  • Where are you leading? 
  • Where do you need help? 
  • Some of the things you wanted to talk about: 

  • January 7 from 12:30 - 1:00 pm.   
  • February 4 from 12:30 - 1:00 pm. 
  • March 4 from 12:30 - 1:00 pm. 
  • April 1 from 12:30 - 1:00 pm. 
  • May 6 from 12:30 - 1:00 pm 
  • June 3 from 12:30 - 1:00 pm. 
  • July 1 from 12:30 -1:00 pm. 
1. How do we develop the insight, and vision in our work environment to deliver? 
2. What steps will move and lead the customer experience? 
3. How to grow revenue? What if budget is flat? What if staff are feeling threatened?  
4. How to manage world class service, lead with courage and reward excellence?  
5. How to instill innovation, promote partnership and engagement with partners & staff? 
6. What tools, process, or projects will protect business, enable innovation with security? 
7. How do we integrate our cross business stakeholders to deliver on key milestones?
Friday Chats: Every other Friday starting January 11Friday Chats Are Back!!    Friday Chat Calls are a Webinar to dig into problem solving or approach help for how to improve service management solutions, delivery, projects or process improvement. This is a member driven format most often with an agenda or topic planned in advance.

  • January 11 from 1:00 pm - 2:00 pm  
  • January 25 from 1:00 pm - 2:00 pm  
  • February 8 from 1:00 pm - 2:00 pm 
  • February 22 from 1:00 pm - 2:00 pm 
  • March 8 from 1:00 pm - 2:00 pm 
  • March 22 from 1:00 pm - 2:00 pm 
  • April 5 from 1:00 pm - 2:00 pm 
  • April 19 from 1:00 pm - 2:00 pm 
  • May 3 from 1:00 pm - 2:00 pm 
  • May 17 from 1:00 pm - 2:00 pm
  • May 31 from 1:00 pm - 2:00 pm
  • June 14 from 1:00 pm - 2:00 pm
  • June 28 from 1:00 pm - 2:00 pm
  • July 12 from 1:00 pm - 2:00 pm
________________________________________________________________________

Get involved!! Host a Meeting, Participate in discussions, invite interesting panelists to join our best practice forums.   

+ 60,000 members in 50+ countries
Service Management best practices not-for-profit organization which promotes Service Management through a powerful network of industry professionals, white papers, webinars, podcasts, conferences that creates an opportunity for individuals and organizations to connect, innovate/learn & associate/grow.  
   
For more information email  sfo@itsmfusa.org 

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