Showing posts with label it service management. Show all posts
Showing posts with label it service management. Show all posts
Tuesday, October 30, 2018
Monday, January 9, 2017
Free Webinar: itSMF SFO LIG's Online Meeting : Measuring Process Maturity Thurs 01/12/2017 6:30pm - 8:00 pm
itSMF SFO LIG's Webinar/Online Meeting : Measuring Process Maturity
Time: Jan 12,
2017 6:30 PM (GMT-8:00) Pacific Time (US and Canada)
Zoom Online Conference: https://zoom.us/j/711106591
iPhone one-tap: +14086380968,711106591# or +16465588656,711106591#
Or by Telephone Dial: +1 408 638
0968 or +1
646 558 8656
Meeting ID: 711 106 591
Online Webinar Attendance is FREE for ITSM Members and
guests A measured process maturity model helps align organizations,
with what needs to be improved and how improvement is achieved. A journey
in the development and usage of the method of a Maturity Model, highlighting practical learnings and potentials.
Join for free from where you are.
Ivan Erdos, Process Architect and George Grenville, Process Specialist
from Kaiser Permanente will share
how they developed, deployed and improved a general (non-process specific)
organizational maturity assessment in Kaiser Permanente IT (KP IT), and beyond to Enterprise Shared
Services.
 |
• Transformed a KP IT's 5-year old internal
standard for measuring organizational maturity to extend its use and value
beyond IT processes.
• During the years, it has been proven, the
method is an important tool to compare processes in six different dimensions,
providing a good basis for continual process improvement from an
organizational maturity standpoint.
|
George Grenville |
•
KMMI the maturity assessment method was
developed to assess maturity of processes regardless of their specific
capabilities but measuring their compliance to the corporate policies and
standards.
|
itSMF San Francisco Bay LIG is the Local Interest Group
(LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation
and provide local IT professionals a forum to network, collaborate, share best
practices, and ITSM knowledge.
# # #
If you would like more information
about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn Khan.
Wednesday, November 30, 2016
Event: RSVP to join itSMF SF Bay Holiday Mixer Scheduled 12/15/16 6:30pm - 8:00 pm
Event: RSVP to join
itSMF SF Bay Holiday Mixer Scheduled 12/15/16 6:30pm - 8:00 pm
IT Service Management
Forum’s Holiday Mixer promises to be a fun light hearted networking opportunity
to get to know one another better.
Please Register/RSVP today for attendance at our Thursday December 15
event to be held at Palo Alto Networks on Scott in Santa Clara, CA at 6:30pm
ITSM 1,2,3 Mixer is a fun and light hearted
holiday IT Service Management Innovation Forum that promises a fun social forum
to get to know one another and connect with other Silicon Valley professionals in
a brainstorm of ideas and opportunities to
deliver an inspired IT Service Management Experience in 2017.
RSVP and Register today at
itSMF San Francisco Bay LIG is the Local Interest Group
(LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation
and provide local IT professionals a forum to network, collaborate, share best
practices, and ITSM knowledge.
# # #
If you would like
more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn C Khan.
Saturday, November 5, 2016
VIDEO: ITSMF San Francisco Local Interest Group Introduction– Kalyan Balakrishnan
Announcing Silicon Valley: IT Service Management Forum (itSMF) Serving entire San Francisco Bay Area
SANTA CLARA, CA: ITSMF is an international and national (USA)
based chapter. On October 6, 2016, President
Kalyan Balakrishnan introduced the IT Service Management Forum, San Francisco
Bay Area Local Interest group vision, aim and leadership.
Our Local Interest Group restarted in August 2016 with our
first event being held October 6, hosted at Palo Alto Networks. We will record local events, connect with
local members from the LIG, and talk to members about challenges, and showcase Bay Area member’s IT
Service Management Best Practices.
Silicon Valley: San Francisco Bay Area Local Interest Group
(LIG) Leadership are:
- Kalyan Balakrishnan President
- Hardeep Singh President Elect
- Ivan Erdos Secretary
- Dawn C Khan Communication/Events Chair
The San Francisco Bay Area serves the larger Silicon Valley,
from San Francisco to the south Bay Area San Francisco to San Jose, from Palo
Alto and Cupertino to the East Bay, including Fremont, Dublin, and Pleasanton and surrounding areas.
We are focused on a connecting and showcasing the best of
Silicon Valley innovation and IT Service Management Best Practices, People,
Processes, and Tools. We will do this
through a mix of in person meetings and events, and virtual webinars. We will showcase ITSMF Members through our
new and popular YouTube channel, which will showcase best practices, member
profiles, presentations, and networking events. We offer free networking for
ITSMF and IT Professionals who are guests (not yet ITSMF) members, on our new
LinkedIn Group and Facebook, for quality local networking between meetings.
SF BAY LOCAL INTEREST GROUP: Please reach out
to us if you are interested in getting involved. We are looking for speakers, experts,
sponsors, vendors, ITSMF Professionals, and meeting/event locations around the entire
Bay Area (North, South, East, and West.)
Become A Member: Since 1991, IT Service Management Forum International is the only independent, internationally recognized forum connecting IT Service Management professionals worldwide. ITSMF promotes ongoing development of IT Service Management (ITSM) best practices, standards and qualifications.
Benefits of Membership: Learn how others solved the IT challenges you're facing and how to get the results you need. Demonstrate your leadership and organizational skills and have fun by participating in the activities of a Local Interest Group near you.
- Local Interest Groups (LIGs): participate in an engaging local community group of peers Membership in a LIG is free when you join itSMF USA and joining your LIG will bring you more than an opportunity to connect, learn and grow your professional skills!
- Communities of Interest (CoIs): Your membership allows you to participate in or start a Community of Interest Group. These groups focus on specific ITSM initiatives or industry vertical applications. Some current CoIs include CobIT, Higher Ed, ISO/IEC 20000 Communities of Interests hold events, trainings and roundtables promoting learning and idea exchanges in our industry. You'll learn from experts and from one another.
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
# # #
If you would like
more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn
Khan.
Thursday, November 3, 2016
November 3, 2016 6:30pm PST Webinar: Improved Service Management through Sharing Knowledge
November 3, 2016 6:30pm PST Improved Service Management through Sharing Knowledge
Free Webinar from the convenience of home, office pc, or Smart Phone
Knowledge is Power both in life and in provisioning of IT services. From the IT Service Management (ITSM) point of view we must ask ourselves this question: how can we leverage the available information (aka: knowledge) to achieve service delivery efficiency?
If used and applied correctly the ITSM Knowledge Management (KM) process can be a means of achieving improved customer service experience, empowered response and resolution times, and streamlined operational and service delivery. This discussion will cover the high level approach to Knowledge Management, and some areas that may not be in the ITIL books that can help make the best use of the "people, process, and technology" for a more effective KM program.
Corde Wagner, ITIL Expert, IT Operations ITSM / ITIL Branch Chief, DirectViz Solutions, Inc
Corde Wagner - ITIL Expert, IT Operations, ITSM, and ITIL Branch Chief, DirectViz Solutions, Inc
Corde Wagner is a retired US Army Sergeant Major with 10 years of results oriented leadership in ITSM and ITIL Implementation and consulting and over 25 years of practitioner experience managing high performance IT Teams, services, operations and data center in major corporate consolidations, eCommerce, data center, government service management, process maturity assessments, analysis and continual service and process improvement.
itSMF San Francisco Bay LIG is the Local Interest Group
(LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation
and provide local IT professionals a forum to network, collaborate, share best
practices, and ITSM knowledge.
# # #
If you would like
more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
or on this topic, please contact Dawn Khan.
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