itSMF San Francisco : best practices

Showing posts with label best practices. Show all posts

Monday, January 30, 2017

Webinar Video: 01/12/2017 Measuring Process Maturity

Free Webinar : 01/12/2017 from 6:30 pm – 8:00 pm PST:

IT Service Management Forum itSMF SFO Measuring Process Maturity

Kaiser Permanente

Ivan Erdos, Process Architect

George Grenville, Process Specialist

A measured process maturity model helps align organizations, with what needs to be improved and how improvement is achieved. A journey in the development and usage of the method of a Maturity Model, highlighting practical learnings and potentials.

Kaiser Permanente created KMMI, the maturity assessment method was developed to assess maturity of processes regardless of their specific capabilities but measuring their compliance to the corporate policies and standards.

Video of the presentation is included.
Notes are available for view at (LINK)

Our thanks to the following:

Videoconference Editing by Kyle Mular
Webinar conference by Zoom

NEXT CALL: Wednesday February 1, at 1:00 – 2:30

Approaching Configuration Management: Getting started with ITSM Best Practices with Service Configuration Management, and Business Service Mapping.

What do you do to deliver maturity from Getting Started to regular review in your Service Configuration Asset Management Initiatives?
What challenges did you overcome in setting up your CMDB? How to approach Business Service Mapping?

If you have examples to share on how you got started, share them in advance, or bring them to the chat. Lets talk best practices with your host Dawn Khan

itSMF SFO LIG Zoom meeting. https://zoom.us/j/838922124

This weeks Topic Config for IT Service Management

Time: Feb 1, 2017 1:00 PM Pacific Time (US and Canada)

iPhone one-tap (US Toll): +16465588656,838922124# or +14086380968,838922124#

Or Telephone +1 646 558 8656 or +1 408 638 0968

Meeting ID: 838 922 124

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn Khan

Saturday, November 19, 2016

HOW TO: Find ITSM Professionals for Jobs, or Find Jobs for ITSM Professionals

TIP: Being a visible part of best practices networking is good for business, for our individual and corporate brand as well as positive professional development. “How Leaders Create and Use Networks” was an interesting Harvard Business Review article that shared a 3-prong leadership development plan for influencing personal, operational and strategic excellence as part of their professional development plan.

“Savvy managers reach out to kindred spirits outside their organizations to contribute and multiply their knowledge; the information they glean, in more cases than not, becomes the “hook” for making internal connections.”

IT Service Management Forum is the prime place for IT professionals to meet with people who share their interest in developing their professionals skills, and being part of discussions on professional, operational and strategic benefits to those in our network. If you are looking to find top talent, or find a company that is looking to hire top talent, it stands to reason you want to be where that discussion is occurring. We share how to find top IT Service Management Jobs or how to find top IT Service Management Professionals through IT Service Management Forum.

A brand new itSMF Career Center, caters specifically to job seekers and employers in the service management community. IT Service Management Forum offers excellent networking opportunity for bringing together top employer companies and jobseekers.

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itSMF USA Member Employers Receive a 20% Off All Single Job Postings itSMF USA member employers will always receive our 20% Members Only Discount on all job posting packages, it is simple to just use the code itSMF20 when purchasing posting credits. All Members and Non Members can purchase and POST A JOB, but non itSMF USA Members receive the best advantage and visibility of our global and local presence features.

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itSMF USA Member Jobseeking professionals may search Job Postings itSMF USA member job seekers may use the UPLOAD A RESUME feature to allow employers to find you, or FIND A JOB to help you find a job with our member employers.

CEO and Best Selling Author for Performance Based Hiring, Lou Adler shared in his article “Survey Reveals 85 of all jobs are filled via networking”! So how to increase your influence and exposure to top jobs and top talent? For local networking the Silicon Valley Local Interest Group of IT Service Management Forum is a great place to meet with professionals at leading Silicon Valley Employers who are looking to hire top IT Service Management Professionals. Here are 4 ways you can more be more effectively connected to Job Opportunities through the San Francisco Bay Area Local Interest group, which covers the entire Silicon Valley from San Francisco to San Jose, from Cupertino to the east bay, including Oakland, Walnut Creek and Pleasanton.

1. Come to a local face to face meeting, and introduce yourself and what you are looking for, in our face to face meetings to meet the members that contribute to our local group networking.

2. Members of our LinkedIn Group may post or search IT Service Management San Francisco Bay Area LIG Jobs free in our LinkedIn Group.

3. Posted jobs on the itSMF Career Center OR the itSMF SF BAY AREA LIG LinkedIn Jobs can be shared on our Facebook Profile as well.

Top Recruiter and Author, Kristen Fife, is a subject matter expert in Resume Construction, Career Management and Hiring issues, and has been quoted in the Wall Street Journal, ABCNews, as well as writing a weekly column for the Seattle Times. In her article Today’s Job Hunt Tools she shares key tips for job seekers for setting up a profile and using job search key words to attract leading companies.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn Khan.

Saturday, November 5, 2016

VIDEO: ITSMF San Francisco Local Interest Group Introduction– Kalyan Balakrishnan

Announcing Silicon Valley: IT Service Management Forum (itSMF) Serving entire San Francisco Bay Area

SANTA CLARA, CA: ITSMF is an international and national (USA) based chapter. On October 6, 2016, President Kalyan Balakrishnan introduced the IT Service Management Forum, San Francisco Bay Area Local Interest group vision, aim and leadership.

Our Local Interest Group restarted in August 2016 with our first event being held October 6, hosted at Palo Alto Networks. We will record local events, connect with local members from the LIG, and talk to members about challenges, and showcase Bay Area member’s IT Service Management Best Practices.

Silicon Valley: San Francisco Bay Area Local Interest Group (LIG) Leadership are:

Kalyan Balakrishnan President
Hardeep Singh President Elect
Ivan Erdos Secretary
Dawn C Khan Communication/Events Chair

The San Francisco Bay Area serves the larger Silicon Valley, from San Francisco to the south Bay Area San Francisco to San Jose, from Palo Alto and Cupertino to the East Bay, including Fremont, Dublin, and Pleasanton and surrounding areas.

Join our new social media presence in all major online channels itSMF , Facebook, Linkedin Group , Twitter , Youtube , Blogger

We are focused on a connecting and showcasing the best of Silicon Valley innovation and IT Service Management Best Practices, People, Processes, and Tools. We will do this through a mix of in person meetings and events, and virtual webinars. We will showcase ITSMF Members through our new and popular YouTube channel, which will showcase best practices, member profiles, presentations, and networking events. We offer free networking for ITSMF and IT Professionals who are guests (not yet ITSMF) members, on our new LinkedIn Group and Facebook, for quality local networking between meetings.

SF BAY LOCAL INTEREST GROUP: Please reach out to us if you are interested in getting involved. We are looking for speakers, experts, sponsors, vendors, ITSMF Professionals, and meeting/event locations around the entire Bay Area (North, South, East, and West.)

Become A Member: Since 1991, IT Service Management Forum International is the only independent, internationally recognized forum connecting IT Service Management professionals worldwide. ITSMF promotes ongoing development of IT Service Management (ITSM) best practices, standards and qualifications.

over 6,000 companies (blue chip & public enterprises)
more than 60,000 members
over 54 Country Chapters.

Benefits of Membership: Learn how others solved the IT challenges you're facing and how to get the results you need. Demonstrate your leadership and organizational skills and have fun by participating in the activities of a Local Interest Group near you.

Local Interest Groups (LIGs): participate in an engaging local community group of peers Membership in a LIG is free when you join itSMF USA and joining your LIG will bring you more than an opportunity to connect, learn and grow your professional skills!
Communities of Interest (CoIs): Your membership allows you to participate in or start a Community of Interest Group. These groups focus on specific ITSM initiatives or industry vertical applications. Some current CoIs include CobIT, Higher Ed, ISO/IEC 20000 Communities of Interests hold events, trainings and roundtables promoting learning and idea exchanges in our industry. You'll learn from experts and from one another.

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn Khan.

Thursday, November 3, 2016

November 3, 2016 6:30pm PST Webinar: Improved Service Management through Sharing Knowledge

November 3, 2016 6:30pm PST Improved Service Management through Sharing Knowledge

Free Webinar from the convenience of home, office pc, or Smart Phone

Zoom Conference Webinar https://zoom.us/j/942340936

Knowledge is Power both in life and in provisioning of IT services. From the IT Service Management (ITSM) point of view we must ask ourselves this question: how can we leverage the available information (aka: knowledge) to achieve service delivery efficiency?

If used and applied correctly the ITSM Knowledge Management (KM) process can be a means of achieving improved customer service experience, empowered response and resolution times, and streamlined operational and service delivery. This discussion will cover the high level approach to Knowledge Management, and some areas that may not be in the ITIL books that can help make the best use of the "people, process, and technology" for a more effective KM program.

Corde Wagner, ITIL Expert, IT Operations ITSM / ITIL Branch Chief, DirectViz Solutions, Inc

Corde Wagner - ITIL Expert, IT Operations, ITSM, and ITIL Branch Chief, DirectViz Solutions, Inc

Corde Wagner is a retired US Army Sergeant Major with 10 years of results oriented leadership in ITSM and ITIL Implementation and consulting and over 25 years of practitioner experience managing high performance IT Teams, services, operations and data center in major corporate consolidations, eCommerce, data center, government service management, process maturity assessments, analysis and continual service and process improvement.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn Khan.