Summary Event Presentation from 12/13/2018 Innovation Ideation Workshop: Getting out of the Box.

iTSMF San Francisco Bay Area Local Interest Group (LIG) Presents: 

Service Management Leadership Strategy :  Get Outta The Box & Create Customer Experience  was held on Thursday December 13, 2018.   Following are the notes in this summary deck representing the best of the November and December Innovation Ideation Workshops.  

WHATS NEXT?    

Mark your Calendars!!   

• NEW: Manic Monday Brown Bag Lunch:  January 7, 2019  12:30-1:00 pm. Webinar: Challenges Brainstorming from our Innovation Ideation Events.  Been there done that, delivered a great solution!! Come share and super charge your week with positive service management energy. 
• Thursday, January 10, 2019:   6:00 -8:00 pm  BMC Campus, Santa Clara, CA.  Cognitive Service Management Best Practices. 
• Friday Chat:  January 25, 2019:  1:00 – 2:00 pm Webinar: Techniques for Effective Service Management – Continuous Improvement, Communications and Engagement.
• Friday Chat: February 22, 2019: 1:00-2:00 pm Webinar: Getting More Value from Service Management  and Ticket Handling.  Energizing the Employee Experience with virtual workplace assistance.  Focus on Success Enablement and Productivity.
• Thursday March 7 , 2019:   6:00 -8:00 pm Symantec, Mountain View, CA Service Delivery Advancements: Challenging “How Its Always Been Done, to Deliver Better!”   Service implication of Natural Language Processing, Expressive, Chat-bot, Slack. Do we still need self service portal?

Host Sites:  We are seeking host sites or sponsored lunch opportunities to create networking events that highlight the best of Silicon Valley Service Management Business-- from San Francisco to San Jose, from Cupertino to Pleasanton with capacity for 20 or more, with Video Conferencing Capabilities. Regular events are held Thursdays from 6-8 pm. Special events as announced.    Email  sfo@itsmfusa.org 

About itSMF USA

With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/

About itSMF San Francisco Local Interest Group

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge. 

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For more information about itSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org 

itSMF San Francisco Bay LIG | Facebook  | Linkedin Group |  Twitter |  Youtube Channel | Blog

itSMF San Francisco Bay Area is proud to announce appointment of it’s board SAN FRANCISCO, CA (SEPTEMBER 21, 2018) – itSMF San Francisco Bay Area Local Interest Group is proud to announce the board 2018-2019 board members and formation of Community Advisory Groups to enhance and celebrate service management excellence and deliver value for our local members itSMF San Francisco Bay Area Board of Directors new appointments effective immediately.  Dawn Christine Khan – President Hardeep Singh- President Elect Kalyan Balakrishnan- Secretary itSMF San Francisco Bay Area Advisory Groups  itSMF San Francisco Bay Area LIG plans formation of community member advisory boards whose aim to showcase Silicon Valley Innovation, lead best practices for current service management, and enhance our industry Service Management Capabilities, Create Insider Career Excellence Solutions. We are seeking itSMF current members and planning outreach into Service Management Businesses, Training Centers and local universities and junior colleges for producing agile community of excellence internship projects. For $19 Membership itSMF student members gain experience and involvement in itSMF San Francisco Bay area Community encourages fresh ideas and experience while embedded in the Service Management professional community that offers rich intern experience and leads that build an amazing network! About itSMF USA With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/ About itSMF San Francisco Local Interest Group itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge. For more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org.

itSMF USA PO BOX 1907 Cypress, TX 77410 626-963-1900 Unsubscribe

WEDNESDAY JUNE 7, 2017: Lunchtime Executive Panel of 5 Leading CISOs held at LinkedIn

 JUNE 7, 2017:   Lunchtime Executive Panel    

LinkedIn 950 West Maude  Sunnyvale, CA

A month following the May 12 #wannacry Ransomware making end point and information security mainstream news, Information Security, IT, and Help Desk Professionals came together in an incredible and informational Executive Leadership Panel. 

Information Security Subject Matter Expert, Rinki Sethi, moderated an informative panel in an informative and energetic discussion on leading Information Security, IT Partnership, Career Pathing from the Help Desk to Information Security.   

• Palo Alto Networks  Lucas Moody  
• GuruCul Solutions  Leslie K. Lambert  
• State of California  Keson Khieu  
• Robert Half Eddie Borrero  
• Contra Costa Healthcare Jeffrey Tang

2 Silicon Valley best practices groups -- HDI and itSMF held our first ever CISO Executive Panel with great community interest!!  The informative event was attended by 44 Silicon Valley Businesses and 70 attendees, who networked and participated in executive panel discussion.

San Francisco Bay Area Chapter HDI President,  Terri Oropeza kicked off the event with an introduction of HDI.  Discussing some great highlights on HDI Events upcoming including: 

• HDI Analyst of the Year Award   
• HDI Tech Taps
• San Francisco HDI Tech Taps  
• July 12 (East Bay) 
• July 20 (South Bay) 
• July 27 (San Francisco

San Francisco Bay Area itSMF President, Kalyan Balakrishnan  

• Celebrating 20th anniversary of itSMF  excellence in service 
• 10th anniversary of Fusion
• White Paper Contest:  Member Participants around Service Management June 30.   

itSMF San Francisco Bay Area Local Interest Group

THANKS TO PALO ALTO NETWORKS, OUR SPONSOR FOR THIS EVENT: 

 

                                                      Muoi Landivar, Vasu Kohli, Eric Flood, Steve Januario,  

                                                 Lucas Moody, Rinki Sethi, Lillian  Macchi, Jamie Mamuyac, 

                                                 JoAnne Lucerno, Dawn Khan, Abdoulaye, Fofana

Members at the event used a "Catch Box" which was a fun LinkedIn Branded Soft Microphone Box like tossing a pillow, to participate or ask questions.   


Some folks were hesitant to toss and talk, but a few were bold in their participation in the discussion and use of the technology.  Go ahead, catch, and speak to the "in" Box. 

Rob Matheson, a Client Executive from PCM was bold and was one of the first to use the box..   

There were great questions from our participants, other great leadership discussions were raised by Kawser Jamal, City of Santa Clara IT Consultant and IT Representative. 

  

Join the itSMF discussion and connect with us on Social Media: 

itSMF  | Twitter | Facebook | LinkedIn | YouTube

itSMF USA is a volunteer-led, vendor-neutral community dedicated to the promotion, adoption, and advancement of service management best practices and standards that help your organization run more effectively and efficiently to deliver bottom-line results.

• Learn Service Enable-ment Best Practices to stay relevant with current and successful thought leadership approaches 
• Provide Opportunities for Recognition and Personal Growth
• Improve Efficiency and Develop Capabilities that Improve the Value of IT
• Take Advantage of Research and Industry Insights Available Only to itSMF Members
• Integrate Best Practices, Frameworks and Standards to Take Your Organization Forward

                                                               Photo Credit: Md Opu

Event Video: 12/15/2016, Holiday Mixer 1, 2, 3 Innovate Workshop - How To Deliver Inspired Service Experience!!

1,2,3 Innovation Mixer Brainstorm:  How To Deliver Inspired Service Experience!!

SANTA CLARA, CA   12/15/2016:   Here is the video of our December Holiday Mixer held at Palo Alto Networks.  It was a very very rainy night in Silicon Valley with flooding and traffic around.  Amazing though for those of us able to come together- over a dozen companies were represented with a very nice mix of ITSM Practitioners and Business Leaders, Developers, Managers, Directors, a few scrum Masters, some incredible Process Subject Matter Experts. 

Attended by over 16 San Francisco Bay Area IT Service Management Enterprises with some welcome visits from IT Service Management Forum Los Angeles Chapter for this event!  Meeting had a great cross section of IT Service Management Professionals with experience from the following (just to name a few): 

• Kaiser Permanente, 
• Palo Alto Networks, 
• Cisco, 
• Electronic Arts, 
• Stanford Healthcare, 
• DirectViz Solutions, 
• ServiceNow, 
• Cherwell Software, 
• Kloves

Ideas shared were highly compelling, and the 1,2,3 Innovate Workshop Agile Format encouraged participation, where each thought seemed to build towards a solid list of key solutions that with potential to deliver an even more inspired service experience. Executives and Subject Matter Experts shared challenges, and some of the amazing solutions they are developing to improve the way service is delivered, perceived, and valued.  Some are working in partnership with business units to share the IT Solution packaging in new and innovative ways. 

Most compelling quote became the centering theme for “How to REALLY represent Inspired Customer Service” came from Stephen Carn, Director, Enterprise Computing and Operations at Varian Medical Systems who said,

“Customers needs fit a few key aspects with providing a service: 

• Value for Time & Money; 

• Quality;  Consistency ;  

• Reliability ; 

• Speed ;  

• Productivity; 

• Scalability; 

• Resiliency. 

HOW are the outcomes of those things we plan to do,  going to increase our ability to respond to our customers needs?”

Our thanks to the following:

•       Videography, Editing, and Photography by Ambrus Kontra 
•       Agile workshop facilitation by Donald Apy 
•       Event coordination of Taufiqul (Rasel) Khan   

Video of the brainstorming follows.   Slide deck with notes will be shared soon. 

NEXT EVENT:  FREE WEBINAR: ITSMF January 12 2017 Measuring Process Maturity  

Ivan Erdos, Process Architect and George Grenville, Process Specialist from Kaiser Permanente will share how they developed, deployed and improved a general (non-process specific) organizational maturity assessment in KP IT, and beyond to Enterprise Shared Services. 

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan

itSMF San Francisco Bay LIG | Facebook  | Linkedin Group |  Twitter |  Youtube Channel | Blog  

Event: RSVP to join itSMF SF Bay Holiday Mixer Scheduled 12/15/16 6:30pm - 8:00 pm

Event: RSVP to join itSMF SF Bay Holiday Mixer Scheduled 12/15/16 6:30pm - 8:00 pm

IT Service Management Forum’s Holiday Mixer promises to be a fun light hearted networking opportunity to get to know one another better.   Please Register/RSVP today for attendance at our Thursday December 15 event to be held at Palo Alto Networks on Scott in Santa Clara, CA at 6:30pm

ITSM 1,2,3 Mixer is a fun and light hearted holiday IT Service Management Innovation Forum that promises a fun social forum to get to know one another and connect with other Silicon Valley professionals in a  brainstorm of ideas and opportunities to deliver an inspired IT Service Management Experience in 2017.

 RSVP and Register today at

https://itsmfusa.site-ym.com/events/EventDetails.aspx?id=891923

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn C Khan.  

itSMF San Francisco Bay LIG | Facebook  | Linkedin Group |  Twitter |  Youtube Channel | Blog  

HOW TO: Find ITSM Professionals for Jobs, or Find Jobs for ITSM Professionals

TIP:   Being a visible part of best practices networking is good for business, for our individual and corporate brand as well as positive professional development. “How Leaders Create and Use Networks” was an interesting Harvard Business Review article that shared a 3-prong leadership development plan for influencing personal, operational and strategic excellence as part of their professional development plan.   

“Savvy managers reach out to kindred spirits outside their organizations to contribute and multiply their knowledge; the information they glean, in more cases than not, becomes the “hook” for making internal connections.”

 IT Service Management Forum is the prime place for IT professionals to meet with people who share their interest in developing their professionals skills, and being part of discussions on professional, operational and strategic benefits to those  in our network.  If you are looking to find top talent, or find a company that is looking to hire top talent, it stands to reason you want to be where that discussion is occurring.  We share how to find top IT Service Management Jobs or how to find top IT Service Management Professionals through IT Service Management Forum.

A brand new itSMF Career Center, caters specifically to job seekers and employers in the service management community. IT Service Management Forum offers excellent networking opportunity for bringing together top employer companies and jobseekers.

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itSMF USA Member Employers Receive a 20% Off All Single Job Postings  itSMF USA member employers will always receive our 20% Members Only Discount on all job posting packages, it is simple to just use the code itSMF20 when purchasing posting credits. All Members and Non Members can purchase and POST A JOB, but non itSMF USA Members receive the best advantage and visibility of our global and local presence features. 

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itSMF USA Member Jobseeking professionals may search Job Postings itSMF USA member  job seekers may use the UPLOAD A RESUME feature to allow employers to find you, or FIND A JOB to help you find a job with our member employers.

CEO and Best Selling Author for Performance Based Hiring, Lou Adler shared in his article “Survey Reveals 85 of all jobs are filled via networking”!  So how to increase your influence and exposure to top jobs and top talent?  For local networking the Silicon Valley Local Interest Group of IT Service Management Forum is a great place to meet with professionals at leading Silicon Valley Employers who are looking to hire top IT Service Management Professionals. Here are 4 ways you can more be more effectively connected to Job Opportunities through the San Francisco Bay Area Local Interest group, which covers the entire Silicon Valley from San Francisco to San Jose, from Cupertino to the east bay, including Oakland, Walnut Creek and Pleasanton.

1.      Come to a local face to face meeting, and introduce yourself and what you are looking for, in our face to face meetings to meet the members that contribute to our local group networking. 

2.      Members of our LinkedIn Group may post or search IT Service Management San Francisco Bay Area LIG Jobs free in our LinkedIn Group.

3.      Posted jobs on the itSMF Career Center OR the itSMF SF BAY AREA LIG LinkedIn Jobs can be shared on our Facebook Profile as well.

Top Recruiter and Author, Kristen Fife, is a subject matter expert in Resume Construction, Career Management and Hiring issues, and has been quoted in the Wall Street Journal, ABCNews, as well as writing a weekly column for the Seattle Times.  In her article Today’s Job Hunt Tools  she shares key tips for job seekers for setting up a profile and using job search key words to attract leading companies.

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan.  

itSMF San Francisco Bay LIG | Facebook  | Linkedin Group |  Twitter |  Youtube Channel | Blog