Showing posts with label service management. Show all posts

Sunday, December 16, 2018

Summary Event Presentation from 12/13/2018 Innovation Ideation Workshop: Getting out of the Box.

iTSMF San Francisco Bay Area Local Interest Group (LIG) Presents:

Service Management Leadership Strategy : Get Outta The Box & Create Customer Experience was held on Thursday December 13, 2018. Following are the notes in this summary deck representing the best of the November and December Innovation Ideation Workshops.

WHATS NEXT?

Mark your Calendars!!

NEW: Manic Monday Brown Bag Lunch: January 7, 2019 12:30-1:00 pm. Webinar: Challenges Brainstorming from our Innovation Ideation Events. Been there done that, delivered a great solution!! Come share and super charge your week with positive service management energy.
Thursday, January 10, 2019: 6:00 -8:00 pm BMC Campus, Santa Clara, CA. Cognitive Service Management Best Practices.
Friday Chat: January 25, 2019: 1:00 – 2:00 pm Webinar: Techniques for Effective Service Management – Continuous Improvement, Communications and Engagement.
Friday Chat: February 22, 2019: 1:00-2:00 pm Webinar: Getting More Value from Service Management and Ticket Handling. Energizing the Employee Experience with virtual workplace assistance. Focus on Success Enablement and Productivity.
Thursday March 7 , 2019: 6:00 -8:00 pm Symantec, Mountain View, CA Service Delivery Advancements: Challenging “How Its Always Been Done, to Deliver Better!” Service implication of Natural Language Processing, Expressive, Chat-bot, Slack. Do we still need self service portal?

Host Sites: We are seeking host sites or sponsored lunch opportunities to create networking events that highlight the best of Silicon Valley Service Management Business-- from San Francisco to San Jose, from Cupertino to Pleasanton with capacity for 20 or more, with Video Conferencing Capabilities. Regular events are held Thursdays from 6-8 pm. Special events as announced. Email sfo@itsmfusa.org

About itSMF USA

With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/

About itSMF San Francisco Local Interest Group

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org

Sunday, November 6, 2016

Video: 11.03.2016 at 6:30 pm: Improved Service Management through sharing Knowledge

Zoom Video Conference Webinar: 11.03.2016 at 6:30 pm: Improved Service Management through sharing Knowledge

How can we leverage knowledge management, to produce service management advantage? IT Knowledge Management (KM) translates to improved customer service experience, empowered response and resolution times, increased time to market, and streamlined operational and service delivery costs. This discussion will cover the approach to Knowledge Management, and how to leverage the "people, process, and technology" to foster innovation and collaboration on an effective KM program.

Webinar Presentation:

Presented by: Corde Wagner, ITIL Expert, IT Operations ITSM / ITIL Branch Chief, DirectViz Solutions, Inc

Corde Wagner - ITIL Expert, IT Operations, ITSM, and ITIL Branch Chief, DirectViz Solutions, Inc Corde Wagner is a retired US Army Sergeant Major with 10 years of results oriented leadership in ITSM and ITIL Implementation and consulting and over 25 years of practitioner experience managing high performance IT Teams, services, operations and data center in major corporate consolidations, eCommerce, data center, government service management, process maturity assessments, analysis and continual service and process improvement.

SF BAY LOCAL INTEREST GROUP: Can your office host an in person meeting towards the first of December or February?

Would you like to sponsor an in person meeting
Present or be on a panel discussion on a topic?

Become A Member: Since 1991, IT Service Management Forum International is the only independent, internationally recognized forum connecting IT Service Management professionals worldwide. ITSMF promotes ongoing development of IT Service Management (ITSM) best practices, standards and qualifications.

over 6,000 companies (blue chip & public enterprises)
more than 60,000 members
over 54 Country Chapters.

Benefits of Membership: Learn how others solved the IT challenges you're facing and how to get the results you need. Demonstrate your leadership and organizational skills and have fun by participating in the activities of a Local Interest Group near you.

· Local Interest Groups (LIGs): participate in an engaging local community group of peers Membership in a LIG is free when you join itSMF USA and joining your LIG will bring you more than an opportunity to connect, learn and grow your professional skills!

· Communities of Interest (CoIs): Your membership allows you to participate in or start a Community of Interest Group. These groups focus on specific ITSM initiatives or industry vertical applications. Some current CoIs include CobIT, Higher Ed, ISO/IEC 20000 Communities of Interests hold events, training and round-tables promoting learning and idea exchanges in our industry. You'll learn from experts and from one another.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn Khan.

Thursday, November 3, 2016

Video: Leveraging Service Management Beyond ITSM

October 6, 2016: Leveraging Service Management Beyond ITSM

SANTA CLARA: The Silicon Valley IT Service Management Forum (itSMF) San Francisco (SF) Bay Area Local Interest Group (LIG) kick off meeting was hosted on Thursday October 6 at Palo Alto Networks featuring a fantastic presentation by ITIL Expert, Brenda Iniguez.

What a great event with energetic attendance. Special thanks to our event videographer, Ambrus Kontra and to our photographer, Thomas Lam.

We have had requests to share the presentation and membership list. Brenda has sent the presentation and it will be shared soon. ITSMF policy does not allow sharing the membership lists, however we encourage networking with our members and invite your networking in our open itSMF SF Bay LIG LinkedIn Group to stay in touch and ask questions and engage with one another between meetings.

About this presentation: "Leveraging Service Management Beyond IT"

IT Departments have been re-organizing around IT Service Management (SM) tools and best practices for over a decade. Organizations are now using cloud technology to accelerate and extend those best practices to non-IT Lines of Business (LOB) to generate massive business value and re-position IT as a change enabler and efficiency supplier within the organization. What are these new SM roles and opportunities? What is your next move? Join Brenda for a provocative discussion to learn how YOU can be a player in these new Service Management discussions and innovative techniques being leveraged to expand the reach of Service Management beyond IT, already in Silicon Valley and large global companies, and quickly going mainstream!

Many lines of business, including HR, finance, facilities, legal, security operations and others, can benefit from this shared-services approach to service delivery, and ITIL Expert Brenda Iniguez will explain how IT SM leaders can leverage your internal service relationships to help move these LOB SM initiatives forward and make a difference.

Brenda Iniguez – ITIL Expert; Sr. Account Executive, Fruition Partners

Brenda Iniguez is ITIL Expert certified and a highly experienced IT practitioner with firsthand experience overseeing major IT projects and Service Management initiatives and leading high performance teams in Fortune 100 companies. She is seasoned in the Service Management disciplines and has spent major parts of her career using Service Management to deliver effective business results. Her management experience includes Solutions Services with Fruition Partners, Executive Consultant and Strategic Business Development with Pink Elephant, VP at Bank of America, Sr Director at Providian Financial, Service Management Strategy Director for FrontRange Solutions; she is currently a Sr. Account Executive with Fruition Partners.

She is active in several professional industry groups, including Board of Directors itSMF USA, Chairman Emeritus of the HDI-National Member Advisory Board, HDI One Association Board, Track Chair for Service Mgmt at HDI 2014, Track Chair for Industry Insights at HDI 2015, HDI Strategic Advisory Board, itSMF Board of the SF & AZ itSMF LIGs, and has served on the HDI, ITSM, HDP, PINK and itSMF National Conference Committees. Brenda is an active speaker at national Support Conferences and openly promotes the richness of the different generations in today’s workforce, and the effectiveness of Leveraging Service Management Beyond IT … Brenda is a lover of music and animals and is full of energy and passion!

NEXT: THURSDAY, NOVEMBER 3, 2016 AT 6:30 PM

itSMF SF Bay LIG - Knowledge Management for Service Innovation Knowledge is Power.

This discussion will cover the approach to Knowledge Management, and how to leverage the "people, process, and technology" to foster innovation and collaboration on an effective KM program.

Zoom Conference Detail: http://www.itsmfusa.org/events/EventDetails.aspx?id=882088

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