Summary Event Presentation from 12/13/2018 Innovation Ideation Workshop: Getting out of the Box.

iTSMF San Francisco Bay Area Local Interest Group (LIG) Presents: 

Service Management Leadership Strategy :  Get Outta The Box & Create Customer Experience  was held on Thursday December 13, 2018.   Following are the notes in this summary deck representing the best of the November and December Innovation Ideation Workshops.  

WHATS NEXT?    

Mark your Calendars!!   

• NEW: Manic Monday Brown Bag Lunch:  January 7, 2019  12:30-1:00 pm. Webinar: Challenges Brainstorming from our Innovation Ideation Events.  Been there done that, delivered a great solution!! Come share and super charge your week with positive service management energy. 
• Thursday, January 10, 2019:   6:00 -8:00 pm  BMC Campus, Santa Clara, CA.  Cognitive Service Management Best Practices. 
• Friday Chat:  January 25, 2019:  1:00 – 2:00 pm Webinar: Techniques for Effective Service Management – Continuous Improvement, Communications and Engagement.
• Friday Chat: February 22, 2019: 1:00-2:00 pm Webinar: Getting More Value from Service Management  and Ticket Handling.  Energizing the Employee Experience with virtual workplace assistance.  Focus on Success Enablement and Productivity.
• Thursday March 7 , 2019:   6:00 -8:00 pm Symantec, Mountain View, CA Service Delivery Advancements: Challenging “How Its Always Been Done, to Deliver Better!”   Service implication of Natural Language Processing, Expressive, Chat-bot, Slack. Do we still need self service portal?

Host Sites:  We are seeking host sites or sponsored lunch opportunities to create networking events that highlight the best of Silicon Valley Service Management Business-- from San Francisco to San Jose, from Cupertino to Pleasanton with capacity for 20 or more, with Video Conferencing Capabilities. Regular events are held Thursdays from 6-8 pm. Special events as announced.    Email  sfo@itsmfusa.org 

About itSMF USA

With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/

About itSMF San Francisco Local Interest Group

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge. 

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For more information about itSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org 

itSMF San Francisco Bay LIG | Facebook  | Linkedin Group |  Twitter |  Youtube Channel | Blog

itSMF San Francisco Bay Area is proud to announce appointment of it’s board SAN FRANCISCO, CA (SEPTEMBER 21, 2018) – itSMF San Francisco Bay Area Local Interest Group is proud to announce the board 2018-2019 board members and formation of Community Advisory Groups to enhance and celebrate service management excellence and deliver value for our local members itSMF San Francisco Bay Area Board of Directors new appointments effective immediately.  Dawn Christine Khan – President Hardeep Singh- President Elect Kalyan Balakrishnan- Secretary itSMF San Francisco Bay Area Advisory Groups  itSMF San Francisco Bay Area LIG plans formation of community member advisory boards whose aim to showcase Silicon Valley Innovation, lead best practices for current service management, and enhance our industry Service Management Capabilities, Create Insider Career Excellence Solutions. We are seeking itSMF current members and planning outreach into Service Management Businesses, Training Centers and local universities and junior colleges for producing agile community of excellence internship projects. For $19 Membership itSMF student members gain experience and involvement in itSMF San Francisco Bay area Community encourages fresh ideas and experience while embedded in the Service Management professional community that offers rich intern experience and leads that build an amazing network! About itSMF USA With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/ About itSMF San Francisco Local Interest Group itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge. For more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org.

itSMF USA PO BOX 1907 Cypress, TX 77410 626-963-1900 Unsubscribe

Free Webinar: itSMF SFO LIG's Online Meeting : Measuring Process Maturity Thurs 01/12/2017 6:30pm - 8:00 pm

itSMF SFO LIG's Webinar/Online Meeting : Measuring Process Maturity

Time: Jan 12, 2017 6:30 PM (GMT-8:00) Pacific Time (US and Canada)

Zoom Online Conference: https://zoom.us/j/711106591

iPhone one-tap:                +14086380968,711106591#    or  +16465588656,711106591#

Or by Telephone Dial:    +1 408 638 0968  or        +1 646 558 8656    

Meeting ID: 711 106 591

Online Webinar Attendance is FREE for ITSM Members and guests   A measured process maturity model helps align organizations, with what needs to be improved and how improvement is achieved.  A journey in the development and usage of the method of a Maturity Model, highlighting practical learnings and potentials. Join for free from where you are.

Ivan Erdos,  Process Architect and George Grenville, Process Specialist from Kaiser Permanente will share how they developed, deployed and improved a general (non-process specific) organizational maturity assessment in Kaiser Permanente IT (KP IT), and beyond to Enterprise Shared Services. 

Ivan Erdos	•     Transformed a KP IT's 5-year old internal standard for measuring organizational maturity to extend its use and value beyond IT processes. •     During the years, it has been proven, the method is an important tool to compare processes in six different dimensions, providing a good basis for continual process improvement from an organizational maturity standpoint.
George Grenville	•        KMMI the maturity assessment method was developed to assess maturity of processes regardless of their specific capabilities but measuring their compliance to the corporate policies and standards.

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan. 

itSMF San Francisco Bay LIG | Facebook  | Linkedin Group |  Twitter |  Youtube Channel | Blog  

HOW TO: Find ITSM Professionals for Jobs, or Find Jobs for ITSM Professionals

TIP:   Being a visible part of best practices networking is good for business, for our individual and corporate brand as well as positive professional development. “How Leaders Create and Use Networks” was an interesting Harvard Business Review article that shared a 3-prong leadership development plan for influencing personal, operational and strategic excellence as part of their professional development plan.   

“Savvy managers reach out to kindred spirits outside their organizations to contribute and multiply their knowledge; the information they glean, in more cases than not, becomes the “hook” for making internal connections.”

 IT Service Management Forum is the prime place for IT professionals to meet with people who share their interest in developing their professionals skills, and being part of discussions on professional, operational and strategic benefits to those  in our network.  If you are looking to find top talent, or find a company that is looking to hire top talent, it stands to reason you want to be where that discussion is occurring.  We share how to find top IT Service Management Jobs or how to find top IT Service Management Professionals through IT Service Management Forum.

A brand new itSMF Career Center, caters specifically to job seekers and employers in the service management community. IT Service Management Forum offers excellent networking opportunity for bringing together top employer companies and jobseekers.

·       
itSMF USA Member Employers Receive a 20% Off All Single Job Postings  itSMF USA member employers will always receive our 20% Members Only Discount on all job posting packages, it is simple to just use the code itSMF20 when purchasing posting credits. All Members and Non Members can purchase and POST A JOB, but non itSMF USA Members receive the best advantage and visibility of our global and local presence features. 

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itSMF USA Member Jobseeking professionals may search Job Postings itSMF USA member  job seekers may use the UPLOAD A RESUME feature to allow employers to find you, or FIND A JOB to help you find a job with our member employers.

CEO and Best Selling Author for Performance Based Hiring, Lou Adler shared in his article “Survey Reveals 85 of all jobs are filled via networking”!  So how to increase your influence and exposure to top jobs and top talent?  For local networking the Silicon Valley Local Interest Group of IT Service Management Forum is a great place to meet with professionals at leading Silicon Valley Employers who are looking to hire top IT Service Management Professionals. Here are 4 ways you can more be more effectively connected to Job Opportunities through the San Francisco Bay Area Local Interest group, which covers the entire Silicon Valley from San Francisco to San Jose, from Cupertino to the east bay, including Oakland, Walnut Creek and Pleasanton.

1.      Come to a local face to face meeting, and introduce yourself and what you are looking for, in our face to face meetings to meet the members that contribute to our local group networking. 

2.      Members of our LinkedIn Group may post or search IT Service Management San Francisco Bay Area LIG Jobs free in our LinkedIn Group.

3.      Posted jobs on the itSMF Career Center OR the itSMF SF BAY AREA LIG LinkedIn Jobs can be shared on our Facebook Profile as well.

Top Recruiter and Author, Kristen Fife, is a subject matter expert in Resume Construction, Career Management and Hiring issues, and has been quoted in the Wall Street Journal, ABCNews, as well as writing a weekly column for the Seattle Times.  In her article Today’s Job Hunt Tools  she shares key tips for job seekers for setting up a profile and using job search key words to attract leading companies.

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan.  

itSMF San Francisco Bay LIG | Facebook  | Linkedin Group |  Twitter |  Youtube Channel | Blog  

Video: 11.03.2016 at 6:30 pm: Improved Service Management through sharing Knowledge

Zoom Video Conference Webinar: 11.03.2016 at 6:30 pm: Improved Service Management through sharing Knowledge

How can we leverage knowledge management, to produce service management advantage? IT Knowledge Management (KM) translates to improved customer service experience, empowered response and resolution times, increased time to market, and streamlined operational and service delivery costs. This discussion will cover the approach to Knowledge Management, and how to leverage the "people, process, and technology" to foster innovation and collaboration on an effective KM program. 

Webinar Presentation: 

Presented by:  Corde Wagner, ITIL Expert, IT Operations ITSM / ITIL Branch Chief,  DirectViz Solutions, Inc

  

Corde Wagner - ITIL Expert, IT Operations, ITSM, and ITIL Branch Chief, DirectViz Solutions, Inc   Corde Wagner is a retired US Army Sergeant Major with 10 years of results  oriented leadership in ITSM and ITIL Implementation and consulting and over 25 years of practitioner experience managing high performance IT Teams, services, operations and data center in major corporate consolidations, eCommerce, data center, government     service management, process maturity assessments, analysis  and continual service and process improvement.

SF BAY LOCAL INTEREST GROUP: Can your office host an in person meeting towards the first of December or February? 

• Would you like to sponsor an in person meeting
• Present or be on a panel discussion on a topic?  

Become A Member:  Since 1991, IT Service Management Forum International is the only independent, internationally recognized forum connecting IT Service Management professionals worldwide. ITSMF promotes ongoing development of IT Service Management (ITSM) best practices, standards and qualifications. 

• over 6,000 companies (blue chip & public enterprises)
• more than 60,000 members 
• over 54 Country Chapters. 

Benefits of Membership: Learn how others solved the IT challenges you're facing and how to get the results you need.  Demonstrate your leadership and organizational skills and have fun by participating in the activities of a Local Interest Group near you.

·        Local Interest Groups (LIGs): participate in an engaging local community group of peers Membership in a LIG is free when you join itSMF USA and joining your LIG will bring you more than an opportunity to connect, learn and grow your professional skills!

·        Communities of Interest (CoIs): Your membership allows you to participate in or start a Community of Interest Group. These groups focus on specific ITSM initiatives or industry vertical applications. Some current CoIs include CobIT, Higher Ed, ISO/IEC 20000 Communities of Interests hold events, training and round-tables promoting learning and idea exchanges in our industry. You'll learn from experts and from one another.

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

# # #

If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan.  

itSMF San Francisco Bay LIG | Facebook  | Linkedin Group |  Twitter |  Youtube Channel | Blogger 

November 3, 2016 6:30pm PST Webinar: Improved Service Management through Sharing Knowledge

November 3, 2016 6:30pm PST Improved Service Management through Sharing Knowledge 

Free Webinar from the convenience of home, office pc, or Smart Phone

Zoom Conference Webinar  https://zoom.us/j/942340936

Knowledge is Power both in life and in provisioning of IT services.  From the IT Service Management (ITSM) point of view we must ask ourselves this question: how can we leverage the available information (aka: knowledge) to achieve service delivery efficiency? 

If used and applied correctly the ITSM Knowledge Management (KM) process can be a means of achieving improved customer service experience, empowered response and resolution times, and streamlined operational and service delivery.    This discussion will cover the high level approach to Knowledge Management, and some areas that may not be in the ITIL books that can help make the best use of the "people, process, and technology" for a more effective KM program.

 

Corde Wagner, ITIL Expert, IT Operations ITSM / ITIL Branch Chief,  DirectViz Solutions, Inc

Corde Wagner - ITIL Expert, IT Operations, ITSM, and ITIL Branch Chief, DirectViz Solutions, Inc   

Corde Wagner is a retired US Army Sergeant Major with 10 years of results  oriented leadership in ITSM and ITIL Implementation and consulting and over 25 years of practitioner experience managing high performance IT Teams, services, operations and data center in major corporate consolidations, eCommerce, data center, government  service management, process maturity assessments, analysis  and continual service and process improvement.

itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA).  Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.

# # #

If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email  sfo@itsmfusa.org or on this topic, please contact Dawn Khan.  

itSMF San Francisco Bay LIG | Facebook  | Linkedin Group |  Twitter |  Youtube Channel | Blog