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Friday, December 21, 2018
SANTA CLARA.CA: January 10, 2019, 6 pm. itSMF SF BAY Cognitive Service Management Register Now before 01/07 to ensure seating!
Tuesday, December 18, 2018
Invitation: Silicon Valley itSMF San Francisco Bay Area
| You Are Invited: Please Join Us, Bring a Friend!!
Local Interest Group of Service Management Forum (itSMF USA). We showcase the best of Silicon Valley innovation with Service Management professionals forum to network, collaborate, share best practices, and knowledge.
 Most Recent Events:
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For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
+ 60,000 members in 50+ countries
Service Management best practices not-for-profit organization which promotes Service Management through a powerful network of industry professionals, white papers, webinars, podcasts, conferences that creates an opportunity for individuals and organizations to connect, innovate/learn & associate/grow.
Service Management best practices not-for-profit organization which promotes Service Management through a powerful network of industry professionals, white papers, webinars, podcasts, conferences that creates an opportunity for individuals and organizations to connect, innovate/learn & associate/grow.
Sunday, December 16, 2018
Summary Event Presentation from 12/13/2018 Innovation Ideation Workshop: Getting out of the Box.
iTSMF San Francisco Bay Area Local Interest Group (LIG) Presents:
About itSMF USA
Service Management Leadership Strategy : Get Outta The Box & Create Customer Experience was held on Thursday December 13, 2018. Following are the notes in this summary deck representing the best of the November and December Innovation Ideation Workshops.
WHATS NEXT?
Mark your Calendars!!
- NEW: Manic Monday Brown Bag Lunch: January 7, 2019 12:30-1:00 pm. Webinar: Challenges Brainstorming from our Innovation Ideation Events. Been there done that, delivered a great solution!! Come share and super charge your week with positive service management energy.
- Thursday, January 10, 2019: 6:00 -8:00 pm BMC Campus, Santa Clara, CA. Cognitive Service Management Best Practices.
- Friday Chat: January 25, 2019: 1:00 – 2:00 pm Webinar: Techniques for Effective Service Management – Continuous Improvement, Communications and Engagement.
- Friday Chat: February 22, 2019: 1:00-2:00 pm Webinar: Getting More Value from Service Management and Ticket Handling. Energizing the Employee Experience with virtual workplace assistance. Focus on Success Enablement and Productivity.
- Thursday March 7 , 2019: 6:00 -8:00 pm Symantec, Mountain View, CA Service Delivery Advancements: Challenging “How Its Always Been Done, to Deliver Better!” Service implication of Natural Language Processing, Expressive, Chat-bot, Slack. Do we still need self service portal?
Host Sites: We are seeking host sites or sponsored lunch opportunities to create networking events that highlight the best of Silicon Valley Service Management Business-- from San Francisco to San Jose, from Cupertino to Pleasanton with capacity for 20 or more, with Video Conferencing Capabilities. Regular events are held Thursdays from 6-8 pm. Special events as announced. Email sfo@itsmfusa.org
About itSMF USA
With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
# # #
For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
Sunday, December 2, 2018
iTSMF SF BAY LIG: 12/13/2018 Service Mgt Leadership Strategy 6-8 pm: Get Outta the Box!!
iTSMF San Francisco Bay Area Local Interest Group (LIG) Presents:
Service Management Leadership Strategy : Get Outta The Box & Create Customer Experience
Innovation Ideation Workshop: Produces the Vision for “getting outta the box and into Service Management Excellence”
Location: Zoom Conference Number by RSVP on itSMF starting Tuesday 12/4/2018.
EVENT IS FREE OF COST: By registration for Current Members and Guest Attendees Worldwide
Date: Thursday December 13 , 2018
Time: 6:00pm – 8:00pm PST
Agenda:
- itSMF LIG Announcements and Welcome
- Facilitator Introduction of Leadership Trends and Challenges
- Explore what the "stuck in a box" feeling is, and Warm up Think Tank Strategy for thinking outside the box!!
- Share Innovate 123 Workshop Key Thoughts
- Brainstorm Ideation Strategies for Leading Change, and breaking out of the boxes and barriers in the coming year
- Closing Notes and Next Meetings
Ideas for Leading Innovation and Change out of the Status Quo: where the opportunity is !!
- Revitalize the Organization
- Articulate the case for change in a balance of global impact, with simplified vision
- Energizing vision, while managing demand and compliance
- Recognizing values of Digital Business Transformation balanced with humanized Customer Experience.
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
# # #
For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
Saturday, November 24, 2018
123 Innovation Ideation for SuperStar Service Management
- November 29, 2018: 1,2,3 Innovation Ideation for Superstar Service Management Webinar
- PARTICIPATE: Please take a quick Service Management survey: challenges & focus
- COLLABORATE: Invite your team & partners to join Thursday, Nov 29 webinar.
- EDUCATE: Can't attend? Here is the itSMF Leadership Info- graphic of trends
Service Management Leadership Top 10 Focus List InfoGraphic:
SURVEY:
Host Sites: We are seeking host sites or sponsored lunch opportunities to create networking events that highlight the best of Silicon Valley Service Management Business with capacity for 20 or more, with Video Conferencing Capabilities. Regular events are held Thursdays from 6-8 pm. Special events as announced. Email sfo@itsmfusa.org
About itSMF USA
With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
# # #
For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
Friday, November 2, 2018
November 29 2018 webinar: 1,2,3 Innovation Ideation Event: 2019's Silicon Valley Service Management Leadership Priorities
November 29, 2018: 1,2,3 Innovation Ideation for Superstar Service Management Webinar brings together Silicon Valleys thought leaders for a night of Service Management Excellence Capabilities and Priorities DiscussionOur most popular meeting -- the 1,2,3 Ideation Innovation Workshop. Member driven discussion on what Silicon Valley Leaders are exploring to accelerate growth. This power packed, online member driven event is sure to inspire innovation, accelerate growth, and create ideas that supercharge Service Management Customer experience.
This webinar is a workshop oriented format that will brainstorm challenges, opportunities and how Silicon Valleys Powerful Thought Leaders are approaching innovation, service excellence and maintaining relevance.
- This meeting is our most popular because of the value it produces for all attendees. Attendance is free for itSMF Members and Guests, however conference bridge seats may be limited so attendance requires advanced Registration. RSVP today to secure your ticket to an informative, engaging view into what Silicon Valley Service Management Leaders see as key to their Service Management Leadership Strategies!
Top 10 Trends in Service Leadership
San Francisco Bay Area Leaders keep a fixed eye on evolving and keeping pace with the people, process, product, and tools that drive business. San Francisco Bay Area itSMF (IT Service Management Forum) showcases the best of innovations and Silicon Valley Service Management Business. We represent Service Management Best Practices, and host networking and community best practices discussions representing the whole of Silicon Valley, which consists of North Bay (San Francisco) to South Bay (Cupertino, Santa Clara, Sunnyvale, San Jose), Central Bay (Palo Alto, Menlo Park, Mountain View), to East Bay (Fremont, Oakland, Pleasanton, San Ramon).
What are your priorities and
challenges for the next year? We are
constantly talking to Service Management Innovators, Strategists, and thought
leaders. Here is what we are hearing as
the Top of Mind Trends in Service Leadership.
- Deliver amazing user experience with increasing value to our clients and relationships
- Refine Internal growth, improved marketing communications, and transparent engagement.
- Drive Revenue and improve existing Product with advanced Service Management Capabilities.
- Understand Industrial Advancements and emerging Customer Needs, with strategic Partnerships.
- Increase our Community and Industry Impact.
- Increase Security, Efficiency, Automation and Process Integration that secures Consumer Value.
- Technology changes rapidly, lead thought, implementation, and focused on technology adoption.
- Reduce Operational Costs with Artificial intelligence, Fraud Prevention, and Machine Learning.
- Prepare for upcoming Service Management Solutions and Technical Sector enabling Changes.
- Enable Agile Quality with Smarter Business and Faster Data Driven Decision Making.
itSMF San Francisco's new Board of Directors are preparing events and member advisories to celebrate the best of IT Service Management and introduce compelling leaders in our industry.
VIP Event Sponsorship Proposals are offered for Businesses to sponsor this, or other upcoming events. Sponsor Proposals or this or upcoming meetings are based upon target attendance, and allows our Business Sponsors a place in the program marketing package, a 3-5 minute pitch, and some other benefits.
Email sfo@itsmfusa.org. Sponsorship Proposals include your company’s short best practices oriented PowerPoint Deck for a 3-5 minute event pitch. Current itSMF Members or Panelists may request a YouTube Introductory Member Interview Video on ITSM topics on our Social Media channel.
Sponsorship Opportunities: Become a VIP Sponsor for this or other special events costs and
number of sponsors is set for each event in our Sponsorship
Guide. The Board will review all entries and award
the best sponsorship for this event, the awarded Sponsor(s), will then receive
an invoice, that once paid, will gain admission to our event membership as
sponsor. To be considered for this or future meetings, Email sfo@itsmfusa.org. Sponsorship Proposals include your company’s short best practices
oriented PowerPoint Deck for a 3-5
minute event pitch. Current itSMF
Members or Panelists may request a YouTube Introductory Member Interview Video
on ITSM topics on our Social Media channel.
Sponsorship Proposals may include
all attendee giveaways at a table at the event or for online events a “virtual
Drop Box” for all attendees who self-register to receive giveaways or you may
give away door prizes. Online Meetings attendees
must include shipping address, and Sponsor will send prize by mail, or drop by
your office. Second and Third place
entries are granted sponsorship options for future events.
Previous 1,2,3 Innovation Event Video
Host Sites: We are seeking host sites or sponsored lunch opportunities to create networking events that highlight the best of Silicon Valley Service Management Business-- from San Francisco to San Jose, from Cupertino to Pleasanton with capacity for 20 or more, with Video Conferencing Capabilities. Regular events are held Thursdays from 6-8 pm. Special events as announced. Email sfo@itsmfusa.org
Host Sites: We are seeking host sites or sponsored lunch opportunities to create networking events that highlight the best of Silicon Valley Service Management Business-- from San Francisco to San Jose, from Cupertino to Pleasanton with capacity for 20 or more, with Video Conferencing Capabilities. Regular events are held Thursdays from 6-8 pm. Special events as announced. Email sfo@itsmfusa.org
About itSMF USA
With over 60,000 members in 50+ countries, itSMF
is internationally recognized as the professional organization supporting the
on-going development and promotion of Service Management best practices,
standards and qualifications. A not-for-profit organization, itSMF promotes IT Service
Management (ITSM) best practices, standards and qualifications in the United
States through a powerful network of industry professionals, white papers,
webinars, podcasts, conferences and other resources creates an opportunity for
individuals and organizations to connect, learn and grow. For more information,
visit http://www.itsmfusa.org/
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay
LIG is the Local Interest Group (LIG) of the Information Technology Service
Management Forum (itSMF USA). Our purpose is to showcase the
best of Silicon Valley innovation and provide local IT professionals a forum to
network, collaborate, share best practices, and ITSM knowledge.
# # #
For more information about itSMF San Francisco (Silicon Valley)
LIG, email sfo@itsmfusa.org
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