Tuesday, October 30, 2018
Wednesday, October 10, 2018
itSMF San Francisco Bay Area Friday Chats resume this Friday 10/12/18 at 1:00 PST
"Showcasing Silicon Valley" IT Service Management Forum has begun planning to assemble a series, a theme, and ultimately, a panel of world class leaders in DevOps Service Management. Join our Friday Calls.
itSMF San Francisco Bay Area Friday Service Management Best Practice Chat 10/12/2018 at 1:00 PST
Weekly Friday Chats are back starting this week on Friday, 10/12/2018, at 1:00 PST: This weeks teleconference topic is How has Service Management evolved for DevOps and Digital Transformation?
The call is free, but Dialup is limited, so RSVP to get the passcode at sfo@itsmfusa.org.
We will talk about Tools process and people challenges and opportunities of Devops and ITSM working together. This and many other topics are being discussed in the itSMF (IT Service Management Forum), San Francisco Bay Area LIG (Local Interest Group).
• What technology or apps do you need to discuss or deploy?
• What are the challenges or new technologies?
• How are we measuring things differently?
About itSMF USA
itSMF San Francisco Bay Area Friday Service Management Best Practice Chat 10/12/2018 at 1:00 PST
Weekly Friday Chats are back starting this week on Friday, 10/12/2018, at 1:00 PST: This weeks teleconference topic is How has Service Management evolved for DevOps and Digital Transformation?
The call is free, but Dialup is limited, so RSVP to get the passcode at sfo@itsmfusa.org.
We will talk about Tools process and people challenges and opportunities of Devops and ITSM working together. This and many other topics are being discussed in the itSMF (IT Service Management Forum), San Francisco Bay Area LIG (Local Interest Group).
• What technology or apps do you need to discuss or deploy?
• What are the challenges or new technologies?
• How are we measuring things differently?
San Francisco LIG Leader Nominations
We are pleased to announce our San Francisco LIG Board through 2019. The board is willing to continue serving through March 2019, however, if you are interested in nominating yourself or someone else for an elected position, we welcome you to do so here.
Host Sites: We are additionally seeking to showcase the best of Silicon Valley Service Management Business-- from San Francisco to San Jose, from Cupertino to Pleasanton with capacity for 20 or more, with Video Conferencing Capabilities, on a Thursday from 6-8 pm. Email sfo@itsmfusa.org
About itSMF USA
With over 60,000 members in 50+ countries, itSMF is internationally recognized as the professional organization supporting the on-going development and promotion of Service Management best practices, standards and qualifications. A not-for-profit organization, itSMF promotes IT Service Management (ITSM) best practices, standards and qualifications in the United States through a powerful network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for individuals and organizations to connect, learn and grow. For more information, visit http://www.itsmfusa.org/
About itSMF San Francisco Local Interest Group
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
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For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org
Saturday, September 9, 2017
SF Bay itSMF named in Fusion 17 Center of Excellence Award National Finalists
October
31-November 3, 2017: Orlando, FL. The
San Francisco Local Interest Group (LIG) was selected as a national finalist
for the itSMF USA LIG/COI Excellence Awards, with the winner to be
announced at the FUSION 17 Conference.
On
the milestone of our 1 year post launch anniversary, Silicon Valley celebrates
a fantastic relaunch of the San Francisco Bay Area IT Service Management Forum
(itSMF), Local Interest Group (LIG). What a great year it has
been!! Last December we prioritized 2017
with a 1,2, 3 Innovate Workshop that set the pace and
interest topics.
We hosted webinars, Friday
Chats, White Paper Authoring Events, and our most popular “Panel Forum” into
leading topics on Innovation and Service Management Leadership.
Our premier event was the June 7 Chief Information Security
Officer (CISO) Summit which was a partnership of 2 Silicon Valley IT Best Practices organizations
HDI and itSMF. Featuring California’s best CISOs from Cybersecurity (Palo Alto
Networks and GuruCul), Government (State of California), Staffing (Robert
Half), and Healthcare (Contra Costa Healthcare).
San
Francisco Bay Area itSMF Board Of Directors: PRESIDENT: Kalyan Balakrishnan
· PRESIDENT-ELECT: Hardeep Singh
· SECRETARY: Ivan Erdos
· COMMUNICATIONS AND
EVENTS CHAIR: Dawn Khan
FUSION 17 Conference unites over 1,600 industry
leaders October 31-November 3, 2017 at the Rosen Shingle Creek, Orlando,
Florida, this national event, celebrates the 20th Anniversary of itSMF USA service management excellence.
itSMF USA, is a chapter of itSMF International (with 60,000
international members in 54 countries), a premier independent professional
organization and forum for Service Management professionals development and
promotion of IT Service Management (ITSM) best practices, standards and qualifications
in a changing IT Eco-System.
 |
| Golden Gate Bridge 2017 - Photo Courtesy Md Opu |
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For more information about ITSMF San Francisco (Silicon Valley)
LIG, email sfo@itsmfusa.org
Saturday, July 29, 2017
Next Up in Silicon Valley: 10/12/2017 Service Management Forum (San Francisco Bay ITSMF)
Happy Anniversary Silicon Valley based itSMF professionals!! What a great relaunch year it's been too!! Join us in October for our 1 year relaunch anniversary. It has been our pleasure to serve you in connecting quality Service Management Best Practices thought leadership. We hope to expand and grow our value and focus in the coming year!!
~ San Francisco Bay Area Local Interest Group
_________________________________________________________________________
EVENT: OCTOBER 12, 6:30 PM LOCATION: Varian Medical in Palo Alto CA
TOPIC: Evolving Service Management with Automation and Agility
San Francisco Bay Area IT Service Management Forum (SFO- ITSMF) are planning an inspired September Panel Discussion on Evolving ITSM and Automation to showcase how Silicon Valley Leaders are disrupting while delivering pace, value and innovation.Varian Medical in Palo Alto, CA, a company with a great story on their Agile ITSM approaches to service evolution/service excellence.
Its the buzz for Silicon Valley professionals after the Internet of Things World Conference and #NABC Business Forum on Innovation, IoT, and Innovation, both in Santa Clara, featured Digital Leaders, Innovation and agile business, Digital Innovation and Service Automation.
- How do IT Leaders balance Bimodal IT's innovation and delivery
- How do you manage focus on stability and agility.
- What level and types of Business Processes are you Automating?
- How does Service Management Change to keep pace with Digital Innovation?
- To recommend a speaker for our panel or a Silicon Valley Sponsor or Meeting Location with capacity for 70+ please reach out to Dawn Khan or email below.
- To be considered as a sponsor for this or other events, please contact Kalyan Balakrishnan or email below.
RECENT NEWS:
- September 2017: San Francisco Bay Area Named Finalist in Fusion 17 Center of Excellence Awards. Thank you Silicon Valley/San Francisco Bay Area itSMF members for your support, involvement and participation. We hope to welcome more participation and showcase the best of Silicon Valley Service Innovation in our meetings!
June 2017: CISO SUMMIT: collaborative event with Silicon Valley Chapters of San Francisco HDI and San Francisco Bay Area IT Service Management Forum (ITSMF). Attendees say this was interactive, informative and you want "more events like this".
- March 2017: Maturing Change Management: Member Driven Discussion led by Dawn Khan, and Ivan Erdos. ServiceNow sponsored itSMF meeting, presenting new features of ServiceNow Change Management Istanbul release. ServiceNow provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services as well as the Change Advisory Board (CAB Workbench) for advanced scheduling, meeting management, and communications and meeting notes summary.
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
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If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn Khan.
Sunday, June 11, 2017
WEDNESDAY JUNE 7, 2017: Lunchtime Executive Panel of 5 Leading CISOs held at LinkedIn
JUNE 7, 2017: Lunchtime Executive Panel
LinkedIn 950 West Maude Sunnyvale, CA
A month following the May 12 #wannacry Ransomware making end point and information security mainstream news, Information Security, IT, and Help Desk Professionals came together in an incredible and informational Executive Leadership Panel.
Information Security Subject Matter Expert, Rinki Sethi, moderated an informative panel in an informative and energetic discussion on leading Information Security, IT Partnership, Career Pathing from the Help Desk to Information Security.
- Palo Alto Networks Lucas Moody
- GuruCul Solutions Leslie K. Lambert
- State of California Keson Khieu
- Robert Half Eddie Borrero
- Contra Costa Healthcare Jeffrey Tang
2 Silicon Valley best practices groups -- HDI and itSMF held our first ever CISO Executive Panel with great community interest!! The informative event was attended by 44 Silicon Valley Businesses and 70 attendees, who networked and participated in executive panel discussion.
San Francisco Bay Area Chapter HDI President, Terri Oropeza kicked off the event with an introduction of HDI. Discussing some great highlights on HDI Events upcoming including: - HDI Analyst of the Year Award
- HDI Tech Taps
- San Francisco HDI Tech Taps
- July 12 (East Bay)
- July 20 (South Bay)
- July 27 (San Francisco
San Francisco Bay Area itSMF President, Kalyan Balakrishnan
- Celebrating 20th anniversary of itSMF excellence in service
- 10th anniversary of Fusion
- White Paper Contest: Member Participants around Service Management June 30.
- Celebrating 20th anniversary of itSMF excellence in service
- 10th anniversary of Fusion
- White Paper Contest: Member Participants around Service Management June 30.
itSMF San Francisco Bay Area Local Interest Group
THANKS TO PALO ALTO NETWORKS, OUR SPONSOR FOR THIS EVENT:
Lucas Moody, Rinki Sethi, Lillian Macchi, Jamie Mamuyac,
JoAnne Lucerno, Dawn Khan, Abdoulaye, Fofana
Members at the event used a "Catch Box" which was a fun LinkedIn Branded Soft Microphone Box like tossing a pillow, to participate or ask questions.
Some folks were hesitant to toss and talk, but a few were bold in their participation in the discussion and use of the technology. Go ahead, catch, and speak to the "in" Box.
Rob Matheson, a Client Executive from PCM was bold and was one of the first to use the box..
There were great questions from our participants, other great leadership discussions were raised by Kawser Jamal, City of Santa Clara IT Consultant and IT Representative.
Join the itSMF discussion and connect with us on Social Media:
itSMF | Twitter | Facebook | LinkedIn | YouTube
itSMF USA is a volunteer-led, vendor-neutral community dedicated to the promotion, adoption, and advancement of service management best practices and standards that help your organization run more effectively and efficiently to deliver bottom-line results.
- Learn Service Enable-ment Best Practices to stay relevant with current and successful thought leadership approaches
- Provide Opportunities for Recognition and Personal Growth
- Improve Efficiency and Develop Capabilities that Improve the Value of IT
- Take Advantage of Research and Industry Insights Available Only to itSMF Members
- Integrate Best Practices, Frameworks and Standards to Take Your Organization Forward
Photo Credit: Md Opu
Saturday, May 20, 2017
San Francisco Chapters of ITSMF & HDI present: Silicon Valley Information Security
WHEN: June 7, 2017 11:00-1:30 Lunch event at LinkedIn Sunnyvale
WHAT: Executive Panel Discussion of Silicon Valley Chief Information Security Officers
WHERE: RSVP for Location and to Purchase your ticket.
COST: Register online: $10 for Guests. Current itSMF (Link) or HDI Members (Link) free.
Information Security partner with Information Technology and Support Professionals its not usually mainstream until this month. Most users expect systems to work seamlessly for certain tasks or business. Sometimes we are reminded of why this is important.
IT SMF Chapter President Kalyan Balakrishnan recently interviewed Rinki Sethi to get her insight on this industry. Rinki is active as a thought leader building highly effective teams in the industry, and a mentor encouraging women in STEM. Panel Moderated by Information Security Leader Rinki Sethi, is interviewing Top Bay Area CISCOs . Forum and incredible business networking opportunity .
WHEN: June 7, 2017 11:00-1:30 Lunch event at LinkedIn Sunnyvale
WHAT: Executive Panel Discussion of Silicon Valley Chief Information Security Officers
WHERE: RSVP for Location and to Purchase your ticket.
COST: Register online: $10 for Guests. Current itSMF (Link) or HDI Members (Link) free.
Information Security partner with Information Technology and Support Professionals its not usually mainstream until this month. Most users expect systems to work seamlessly for certain tasks or business. Sometimes we are reminded of why this is important.
- The IoT (Internet of Things) brings new devices, data, support, security and use challenges. State and Local Smart Cities are budgeting 1.5%. Healthcare, "wearable" devices and advances estimate a $117B market in 3 years. Most businesses can expect implications in product design, operational management and support.
- Information Security made news with WannaCry ransomware impacts in 150 countries, exploited users of older versions of Windows, encrypting 200,000 hard drives with a bitcoin ransom of $300 to unlock/decrypt data impacting over 10,000 companies.
- 1 Million CyberSecurity Jobs are being added this year for professionals to meet advancing demands for Business and Healthcare sectors
IT SMF Chapter President Kalyan Balakrishnan recently interviewed Rinki Sethi to get her insight on this industry. Rinki is active as a thought leader building highly effective teams in the industry, and a mentor encouraging women in STEM. Panel Moderated by Information Security Leader Rinki Sethi, is interviewing Top Bay Area CISCOs . Forum and incredible business networking opportunity .
itSMF San Francisco Bay LIG is the Local Interest Group (LIG) of the Information Technology Service Management Forum (itSMF USA). Our purpose is to showcase the best of Silicon Valley innovation and provide local IT professionals a forum to network, collaborate, share best practices, and ITSM knowledge.
# # #
If you would like more information about ITSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org or on this topic, please contact Dawn Khan.
Monday, May 8, 2017
Reservations: Get Seating NOW for: Silicon Valley CISO Executive Panel (Joint Session with HDI and itSMF) 06.07.2017
Event: Silicon Valley Executive Chief Information Security Officer
(CISO) panel on the state of, importance of, and value of sound Information
Security Challenge and Strategy.
Time & Date: Wednesday June 7, 2017 Lunchtime : 11:00 - 1:30
Location: LinkedIn: 950 West Maude Sunnyvale, CA
Time & Date: Wednesday June 7, 2017 Lunchtime : 11:00 - 1:30
Location: LinkedIn: 950 West Maude Sunnyvale, CA
RESERVATIONS ARE REQUIRED: Reserve your seat and lunch at the first
Silicon Valley collaborative event with San Francisco Bay Area Help Desk
Institute (HDI) and IT Service Management Forum (itsmf) Local Interest Group
meeting. Incredible content, networking,
and speakers.
Attendance is free for current members by RSVP to the itSMF or
HDI community they are a member of.
Event is $10 for guests, because of this events demand, admission must
be confirmed online.
itSMF members and Guests please RSVP at:
Silicon
Valley CISO Executive Panel discussion is an exciting joint venture event
brought to you by San Francisco Bay Area Help Desk Institute (HDI) and San
Francisco Bay Area IT Service Management Forum, showcasing the best of Silicon
Valley Chief Information Security Officers.
Showcasing the modern
challenges of Information Security in light of cloud, DevOps and a completely new
range of threats to reputation, image regulations and technologies-- information
security his mainstream. CISOs leverage
people, process and technology manage risks and optimize service delivery with
the internet of things – a complex game and who knows it better than our Chief
Information Security Officers, at the heart of innovation in Silicon Valley?
Our June 7 panel, moderator and Information Security Subject Matter Expert,
Rinki Sethi, moderate an informative panel on how Silicon Valley CISO leaders
are managing present challenges and visions. How they mitigate risks, keep
current on regulations and certifications, careers in information security,
balancing business needs with data privacy and how new technologies are
changing the types of threats and responses.
Please join us for a lively, interesting panel with experts in
information security. We will be
updating this page with location and CISO local CISOs participating! We are
happy to announce that the following CISOs will be in attendance:
GuruCul Solutions- California
is
an enterprise security company that uses user behavior based machine learning
and predictive analytics. Leslie K. Lambert is the Chief
Security and Strategy Officer for GuruCul Solutions responsible for company and
product strategy, executive relations, strategic partnerships, and chairing the GuruCul Executive Advisory Board.
CSO Magazine’s 2010 Compass Award for security leadership, Computerworld’s
Premier 100 IT Leaders in 2009 and “One to Watch” by CIO Magazine in 2005.
CALIFORNIA – State of California, Sacramento.
Keson Khieu Sacramento CISO for
state in Sacramento. He was a recent speaker for the HDI Annual Full Day
Conference in Sacramento. Khieu teaches Computer Science at Sierra
College, teaching Network Security in the context of Internet of Things.
ROBERT HALF, Menlo Park- Robert Half is the world’s
first and largest specialized staffing firm, providing skilled professionals in
the fields of accounting and finance, technology, legal, creative, marketing,
and administration. Eddie Borrero joined Robert Half
International (RHI) in 2005 and has served as head of RHI’s global information security
and compliance organization since 2007. He manages CISO regulatory/industry standards compliance
across 400 offices worldwide.
PALO ALTO NETWORKS, Santa Clara Palo Alto Networks is the
next-generation security company maintaining trust in the digital age by
helping organizations worldwide prevent cyber breaches. Enterprise firewall market leader by Gartner
in 2011, 2012, 2013, 2014 and 2015 (published May 2016. Lucas Moody has lead security teams responsible
for threat and incident management, cyber fraud investigation, infrastructure
security, and enterprise security engineering in eBay, KPMG and Oracle.
Contra Costa County Healthcare, Martinez, CA. Contra Costa Health Services is the largest department of County government, employing more than 4,250 individuals. Jeffrey Tang started his career during the late 90's Silicon Valley Boom. Jeff has worked in technology within a multitude of industries for nearly 20 years. He's worked as an engineer, IT Manager, and currently CTO of a healthcare organization; his passion for technology is what motivates him to be a leader in the field. Jeff calls the San Francisco Bay Area home and spends a majority of his free time chasing his toddler around while trying to find the next great coffee shop.
Contra Costa County Healthcare, Martinez, CA. Contra Costa Health Services is the largest department of County government, employing more than 4,250 individuals. Jeffrey Tang started his career during the late 90's Silicon Valley Boom. Jeff has worked in technology within a multitude of industries for nearly 20 years. He's worked as an engineer, IT Manager, and currently CTO of a healthcare organization; his passion for technology is what motivates him to be a leader in the field. Jeff calls the San Francisco Bay Area home and spends a majority of his free time chasing his toddler around while trying to find the next great coffee shop.
itSMF San Francisco
Bay LIG is the Local Interest Group (LIG) of the Information Technology Service
Management Forum (itSMF USA). Our purpose is to
showcase the best of Silicon Valley innovation and provide local IT
professionals a forum to network, collaborate, share best practices, and ITSM
knowledge.
# # #
For
information about ITSMF San Francisco (Silicon Valley) LIG, email
sfo@itsmfusa.org or on this topic, or contact Dawn C Khan.
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