itSMF San Francisco

Friday, March 29, 2019

ITIL 4 for Strategic Advantage: Introduction Webinars

February 28, 2019 marked the launch of ITIL 4 by Axelos

San Francisco Bay Area IT Service Management Forum is planning an exciting series, beginning with a kick off meeting next month. Please join me in welcoming our newest board member volunteers, Ragu Mantatiker, VP of Service/Project Delivery at Skael in San Francisco. Ragu is a powerhouse, ITIL , PRINCE2 Trainer, and Global AI and ITSM Practitioner. Stay tuned, we are working on a great event to introduce him to the ITSM community at large.

A multi-skilled IT Service Management, Program/ Project Management specialist and a certified ITIL, Prince2 Trainer with extensive experience in Service delivery, ITSM/ITIL processes and tools implementation in various organizations including internal and
outsourced environments across APAC region over 20 years. Currently moved to San Francisco and working in SKAEL Inc., as Vice President looking after Service Delivery of
Artificial Intelligence-based products.

Please invite your colleagues, office mates, and partners to join the discussion itSMF San Francisco Bay Area Local Interest Group- anyone in IT Service Management may join our Linked In Group, if they live in. or travel. to the Bay Area for business, join us at https://www.linkedin.com/groups/7064063/

What are Enterprises doing to take advantage of the next evolution ITIL 4 practice?
How are Enterprises implementing ITIL 4 for Digital Transformation?

ITIL 4, and the future of Silicon Valley Innovation is about delivering Business Value, Innovation and Digital Transformation.    The San Francisco Bay Area IT Service Management Forum Board of Directors are planning some incredible ITIL 4 Events including: 
Several Webinars
Panel event of Silicon Valley's Service Management and Customer Experience Executives
We are working on ITIL 4 related events we are planning to announce shortly.   

Can you Recommend: 
Early success stories for ITIL 4?  
Silicon Valley VP or C level executives to participate in a Best of Silicon Valley Service Management Panel event?
Can you sponsor an upcoming webinar or in person event anywhere in the bay area? 

Get involved!! Host a Meeting, Participate in discussions, invite interesting panelists to join our best practice forums.   

iTSMF USA 

+ 60,000 members in 50+ countries

Service Management best practices not-for-profit organization which promotes Service Management through a powerful network of industry professionals, white papers, webinars, podcasts, conferences that creates an opportunity for individuals and organizations to connect, innovate/learn & associate/grow.  

For more information email  sfo@itsmfusa.org 

Join us on: 

itSMF LIG | Facebook  | Linkedin Group |  Twitter |  Youtube l | Blog

Thursday, January 3, 2019

Kicking the New Year Off Right: itSMF Professional Networking Connected

Supercharge Your Power of Community Networking with 3 Simple Steps to start out a productive New Year

1. Invite 5+ to join the LinkedIn San Francisco Bay Area itSMF network, members and guests are invited to network here, and receive advanced notice of upcoming meetings. Most local events are free for current members, why not get the most of your corporate membership and make sure all benefit. For non-members, networking on LinkedIn is free, and attendance at local events is less than a cup of coffee.

2. RSVP to attend: itSMF Members FREE. Nonmembers $5 in Santa Clara, CA: Thursday 01/10/2019 from 6-8 pm Cognitive Service Management Event at BMC in Santa Clara, and bring a few of the folks with you. (Event Details)

3. Mark your calendar for upcoming events, we are offering a variety of different networking events, webinars are mostly free for all to attend. Local In-Person Meetings are free for current members and $5.00 for guests. Make sure the rest of your team is sent invitations to the events as well, as the power of networking is best shared.

Get involved!! Host a Meeting, Participate in discussions, invite interesting panelists to join our best practice forums.

iTSMF USA

+ 60,000 members in 50+ countries

Service Management best practices not-for-profit organization which promotes Service Management through a powerful network of industry professionals, white papers, webinars, podcasts, conferences that creates an opportunity for individuals and organizations to connect, innovate/learn & associate/grow.

For more information email sfo@itsmfusa.org

Join us on:

Thursday, December 27, 2018

Next Up: Mark Your Calendars for An Exciting 2019 of Service Management Excellence!!

itSMF San Francisco Bay Area Local Interest Group planned a series of events to ring in 2019 and our Service Management Connected Community.

Most Recent Events:

Thursday December 13, 2018 Get Outta the Box , Create Service Management
Thursday November 29, 2018 123 Innovate Superstar Service Management Webinar

Next Events:

Monday January 7 from 12:30 - 1:00 pm. Monday Chat
Thursday January 10 from 6:00 - 8:00 pm Cognitive Service Management BMC Santa Clara, CA.
Friday January 11 from 1:00 - 2:00 Friday Chat
Friday January 25 from 1:00 - 2:00 Friday Chat
Monday February 4 from 12:30-1:00 Monday Chat

Local Networking
Free for current Members and a nominal meeting fee based upon the event, and usually less than the cost of a cup of coffee check the Silicon Valley Local Chapter page at itSMFUSA- San Francisco Bay Area Local Interest Group page.

Invite others to join for ongoing networking, or when visiting the bay area on business. Also feel free to attend local interest groups in other areas within the United States as well.

THURSDAY JANUARY 10, 2019 6-8 PM BMC Campus in Santa Clara CA.

Cognitive Service Management: How BMC is Bringing the intelligent enterprise to life As AI and automation become foundational to service management, IT must evolve to meet new expectations for service delivery. The service management journey embraces and integrates cognitive technologies creating a new intelligent enterprise, Intelligent customer experiences,

RSVP Register Now! Free for Current itSMF Members, $5.00 for Guests

Webinars
Free and open attendance by anyone worldwide. Forward the invitation to join your itSMF San Francisco Bay Area LinkedIn Community for advanced notice and participate in these power packed discussions with Service Management Leaders World Wide. Invite partners and team members that visit the Bay Area Often, to join the group, to attend webinars, and maybe drop in a local chapter meeting in progress too!

HAPPY 2019!! First Monday of the Month SHORT SHOT Brown Bags Attend from your office, focus is free sharing: Webinar: Discuss how you will tackle the Challenges of Innovation with all the other stuff you are juggling? Its a quick test call and new format... Come share and super charge your year, and return to work week with positive service management energy.

What do you want to talk about?
Where are you leading?
Where do you need help?
Some of the things you wanted to talk about:

January 7 from 12:30 - 1:00 pm.
February 4 from 12:30 - 1:00 pm.
March 4 from 12:30 - 1:00 pm.
April 1 from 12:30 - 1:00 pm.
May 6 from 12:30 - 1:00 pm
June 3 from 12:30 - 1:00 pm.
July 1 from 12:30 -1:00 pm.

1. How do we develop the insight, and vision in our work environment to deliver?

2. What steps will move and lead the customer experience?

3. How to grow revenue? What if budget is flat? What if staff are feeling threatened?

4. How to manage world class service, lead with courage and reward excellence?

5. How to instill innovation, promote partnership and engagement with partners & staff?

6. What tools, process, or projects will protect business, enable innovation with security?

7. How do we integrate our cross business stakeholders to deliver on key milestones?

Friday Chats: Every other Friday starting January 11. Friday Chats Are Back!! Friday Chat Calls are a Webinar to dig into problem solving or approach help for how to improve service management solutions, delivery, projects or process improvement. This is a member driven format most often with an agenda or topic planned in advance.

January 11 from 1:00 pm - 2:00 pm
January 25 from 1:00 pm - 2:00 pm
February 8 from 1:00 pm - 2:00 pm
February 22 from 1:00 pm - 2:00 pm
March 8 from 1:00 pm - 2:00 pm
March 22 from 1:00 pm - 2:00 pm
April 5 from 1:00 pm - 2:00 pm
April 19 from 1:00 pm - 2:00 pm
May 3 from 1:00 pm - 2:00 pm
May 17 from 1:00 pm - 2:00 pm
May 31 from 1:00 pm - 2:00 pm
June 14 from 1:00 pm - 2:00 pm
June 28 from 1:00 pm - 2:00 pm
July 12 from 1:00 pm - 2:00 pm

________________________________________________________________________

Get involved!! Host a Meeting, Participate in discussions, invite interesting panelists to join our best practice forums.

iTSMF USA

+ 60,000 members in 50+ countries

For more information email sfo@itsmfusa.org

Join us on:

Friday, December 21, 2018

SANTA CLARA.CA: January 10, 2019, 6 pm. itSMF SF BAY Cognitive Service Management Register Now before 01/07 to ensure seating!

Join the San Francisco Bay LIG first in person event of the year!


	Register

Cognitive Service Management

January 10, 2019

6:00 - 8:00 PM

RSVP to attend: itSMF Members FREE. Nonmembers $5.

As AI and automation become foundational to service management, IT organizations must evolve to meet new expectations for service delivery. The next stage of the service management journey embraces and integrates cognitive technologies to create a new intelligent enterprise with BMC Helix. Intelligent omni channel customer experiences, Transform Service Management Agent Experience with Cognitive IT, Accelerate innovation through intelligent applications

Every industry is going through a major transformation where they are under competitive pressure to provide service across multi-cloud, multi-device (IoT) and multi-channel environments at the highest efficiency, speed, and lowest cost. Service Management as a category is being disrupted by technologies like AI/ML, Chatbots and virtual agents to help businesses manage these increasingly complex landscapes. Learn how BMC is helping business leaders solve real business challenges who by applying cognitive technologies get a competitive edge in the market.

Host: Peter Adams, Senior Director of Product Management, BMC. itSMF RSVP Link Internal Employees BMC (RSVP Link)

Speaker: Pradeep Kumar, Principal Product Manager, BMC

Pradeep Kumar is an accomplished SaaS/Cloud product manager with over 20 years end-to-end experience in building, launching, and, implementing category leader enterprise applications. Pradeep is presently leading the charge of developing next generation, cloud based, AI driven transformational service management for multi-cloud enterprise and beyond. Pradeep has a special interest in cognitive service management, multi-cloud, and, DevOps for driving exceptional service for the enterprise.

Agenda

6:00 – 6:10 itSMF LIG Announcements & Welcome: Less than 2-minute Member and Key Guest Introductions. Board Announcements

6:10 – 6:30 Presenter: Overview of the Definition of Cognitive Service Management and it’s implication on People, Process, and Tools. What are the Near Term Future Benefits and Misconceptions of Cognitive Service Management?

6:30 – 6:45 Explore Tools Trends, Use Cases, and what they deliver.

6:45 – 7:15 Explore Process Best Practices for how to structure an approach to Cognitive Service Management Project and what processes need to be sorted out for service management success.

7:15 – 7:50 Explore People Benefits and Impacts: How do you go from zero AI to Hero in helping teams to embrace Cognitive Service Management? How do you help those who are threatened AI is a jobs killer, to see how Cognitive Service Management enhances, not threatens roles?

7:50 – 8:00 Closing Notes. Next Meetings Adjournment

For more information about itSMF San Francisco (Silicon Valley) LIG, email sfo@itsmfusa.org